About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Who You Are
As an
Application Support Manager,
you are a
strategic problem solver and hands-on leader
who thrives in a fast-paced, global environment. You have a passion
for application reliability, security technologies, operational excellence
and you excel at building high-performing teams that deliver consistent, high-quality support.You understand the criticality of security technologies and platforms in a global financial environment and can navigate complex dependencies with confidence. You are an advocate for
ITIL best practices, continuous improvement,
and
customer-first service delivery
.
YOU BRING
- Education & Certification
- Bachelor’s degree in information technology, Computer Science, or related field
- ITIL v3/v4 Foundation certification required; advanced certifications are a plus.
- Relevant certifications in IAM technologies (e.g., Okta, CyberArk) desirable.
- Experience
- 8+ years of Application Support, IT Service Delivery or Production Operations experience, with at least 3 years in a managerial role leading regional or global teams.
- Proven experience support in supporting Information Security technologies, such as Identity & Access Management, Privileged Access Management, authentication/authorization, and certificate management platforms.
- Strong background in incident, problem, and change management within an ITIL aligned organization.
- Experience working in regulated environments (e.g., financial services, banking) preferred.
- Knowledge & Skills
- Deep understanding of tiered support models and follow-the-sun operations.
- Knowledge of cloud and on-premises applications and their integrations with security technologies and platforms
- Knowledge of cloud and on-premises applications and their integrations with security platforms
- Familiarity with tools such as ServiceNow, Dynatrace, Power BI, and automation platforms.
- Excellent leadership and people management skills- ability to develop talent and inspire performance.
- Effective communication skills to work effectively across global teams, business units and executive stakeholders.
- Ability to adapt in a dynamic, high-pressure environment with competing priorities.
What You’ll Do
As a partner on the
Cybersecurity Service Delivery & Operations (SD&O) t
eam, you will be an integral part of
one of our teams focused on critical application support
. We cherish and nourish
our diverse and inclusive culture
and welcome you to help us further grow our community. As an Application Support Manager, you will lead regional application support operations for critical security technologies, ensuring service stability, performance, and compliance in alignment with global standards.
- Lead Regional Support Operations
- Manage and mentor a team of support analysts delivering 24x7 application support of security platforms and technologies.
- Ensure operational readiness for new applications and upgrades, including knowledge transfer and runbook development.
- Delivery Exceptional Service
- Drive resolution of incidents, service requests within agreed SLAs, OLAs, and KPIs
- Serve as escalation point for critical incidents.
- Governance & Compliance
- Ensure adherence to enterprise ITSM processes (Incident, Problem, Change Management) and regulatory requirements.
- Maintain accurate documentation, SOPs, and compliance evidence for audits, when required.
- Operational Excellence
- Monitor service perform, analyze trends, and implement continuous improvement initiatives to reduce incidents and improve stability.
- Partner with engineering teams for root cause analysis, setting up proactive monitoring and automation opportunities.
- Stakeholder Engagement
- Serve as the regional liaison for global leadership, business units, and enterprise IT teams.
- Communicate clearly with senior stakeholders during service-impacting events.
- Innovation & Transformation
- Contribute to the evolution of the target operating model by introducing best practices, new tools, and automation.
- Drive initiatives aligned to organizational gals for resiliency, efficiency, and security maturity.
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.
