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Accenture
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Service Delivery Operations Senior Analyst

Service Delivery Operations Senior Analyst

Accenture

5 - 9 years

0 Lacs

haryana

Posted:1 day ago| Platform: Shine logo

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Skills Required

client onboarding account maintenance analytical skills problem solving relationship building communication skills coaching escalation management process improvement regulatory requirements risk management compliance written communication verbal communication time management kyc screening know your customer customer identification program cip peps screening adverse media checks attention to detail organizational skills microsoft office suite quality checks financial crime research skills drive determination passion analytical insight prioritization

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Delivery Operations Senior Analyst at Accenture, you will utilize your expertise in Client On-boarding, Account Maintenance, Customer Identification Program (CIP), and Know Your Customer (KYC) processes. Your responsibilities will include conducting Politically Exposed Persons (PEPs) screening, adverse media checks, and performing quality checks on completed analyst/senior analyst files. Your analytical skills, problem-solving ability, and meticulous attention to detail will be crucial in this role. You will be expected to provide coaching and feedback to analysts, act as an escalation point for projects, and offer KYC subject matter expertise to Analysts/Senior Analysts. Additionally, you will identify and escalate process gaps/issues, review quality control processes/policies for remediation, and establish strong working relationships with stakeholders at all levels. Your ability to manage the team in the absence of the team leader and provide recommendations for process improvement will be essential for success. To excel in this role, you should be educated to Degree Level with a minimum of 5 years of experience in a KYC/AML environment and 3 years in Quality Control. Relevant financial service experience, knowledge of the regulatory environment, and excellent communication skills are highly desirable. Your drive, determination, attention to detail, and ability to work independently and multitask effectively will set you up for success in this dynamic environment. As a key member of the team, you will be responsible for analyzing and solving complex problems, collaborating with peers and clients, and making decisions that impact your work and potentially that of others. While working independently or overseeing a small team effort, you will be expected to adapt to rotational shifts, manage time effectively, and prioritize tasks to meet tight deadlines. Join Accenture and be part of a global professional services company that values technology, human ingenuity, and shared success. Embrace the opportunity to drive customer identification, due diligence, and enhance the onboarding process while contributing to a culture of continuous improvement and excellence.,

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Service Delivery Operations Senior Analyst