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1.0 - 5.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a Regulatory Compliance Associate at Accenture, you will be responsible for various tasks related to KYC Screening (Know Your Customer). Your role will involve working on Client On-boarding, Account Maintenance, Customer Identification Program (CIP), and Know Your Customer processes. You will be conducting screening for Politically Exposed Persons (PEPs) and performing adverse media checks. Your strong analytical skills, problem-solving ability, and attention to detail will be crucial in this role. In this position, you will need to have the aptitude for building relationships and effectively communicating complex issues to internal clients with varying levels of product experience. Being a self-motivated and proactive team player who takes ownership and accountability is essential. You should possess strong organizational skills and the ability to manage competing priorities. Additionally, you must be flexible, able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency in using Microsoft Office Suite, particularly Excel, PowerPoint, and Word, is required for this role. You should be educated to a degree level and familiar with a wide range of external data sources and third-party systems involved in the due diligence process. Relevant experience in financial services, ideally within risk, compliance, or financial crime, is preferred. A good understanding of effective risk management is also important. As a candidate for this position, you should have experience in KYC Operations, particularly with high-risk client groups. Knowledge of the regulatory environment is highly desirable. Strong analytical ability, attention to detail, research skills, and experience with online research systems are key requirements. You should be detail-oriented, able to work independently, and effectively manage multiple tasks. Excellent written and verbal communication skills are essential. Flexibility to work in rotation shifts, effective time management, and the ability to prioritize tasks and work efficiently under tight deadlines are necessary for this role. Your responsibilities will include solving routine problems following established guidelines and referring to precedent. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of tasks. You will be an individual contributor as part of a team and may be required to work in rotational shifts.,
Posted 1 day ago
7.0 - 11.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Show more Show less
Posted 1 day ago
7.0 - 11.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Show more Show less
Posted 1 day ago
7.0 - 11.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Show more Show less
Posted 1 day ago
7.0 - 11.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Show more Show less
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Regulatory Compliance Analyst at Accenture, you will play a vital role in transforming clients" compliance functions from reactive to proactive through an intelligent operating model powered by data, intelligent technologies, and talent. Your primary focus will be on KYC screening, with a specific emphasis on sanctions screening. You will be responsible for conducting the process of screening individuals, entities, or transactions against lists of sanctioned or restricted parties. This will involve utilizing specialized software, understanding relevant regulations, and maintaining a proactive approach to mitigate the risk of engaging with sanctioned entities. To excel in this role, you should possess a Bachelor's degree in Commerce (BCom) along with 3 to 5 years of relevant experience. Ideally, you should have a strong background in KYC, as well as knowledge of ECDD/OCDD. Your commitment to quality, collaboration, and ability to work effectively in a team will be essential in meeting the demands of this position. Additionally, your capacity to perform under pressure, meet deadlines, and adapt to changing circumstances will be crucial for success. In this position, you will be tasked with analyzing and solving lower-complexity problems on a daily basis. Your interactions will primarily be with peers within Accenture, with occasional updates to supervisors. While your exposure to clients and Accenture management may be limited, you will receive moderate-level instructions for daily tasks and detailed guidance for new assignments. The decisions you make will impact your own work and may also influence the work of others within the team. Please be aware that this role may entail working in rotational shifts, requiring flexibility and adaptability to varying work schedules. If you are looking to leverage your compliance expertise and contribute to a global professional services company at the forefront of digital, cloud, and security solutions, we encourage you to apply for this exciting opportunity at Accenture.,
Posted 6 days ago
0.0 - 3.0 years
0 Lacs
karnataka
On-site
As a Regulatory Compliance New Associate at Accenture, you will be utilizing your skills in KYC Screening (Know Your Customer) to ensure compliance with business and regulatory requirements. With 0 to 1 years of experience and a background in Any Graduation, you will play a key role in verifying the identity, suitability, and risks associated with onboarding and maintaining business/customer relationships. Your responsibilities will include performing duties objectively, without bias, and in alignment with client policies. Strong attention to detail, the ability to analyze information from various sources, and excellent communication skills are essential for success in this role. You will be expected to demonstrate strong critical thinking and decision-making abilities, along with emotional resilience and stress-management skills. As part of the team at Accenture, you will work closely with your direct supervisor and team members to address routine problems using predefined guidelines. Your work will have a narrow scope, and you will receive detailed instructions for all tasks. It is important to note that this position may require you to work in rotational shifts. If you are a proactive individual with KYC experience and knowledge of ECDD/OCDD, this role offers an opportunity to contribute to the company's success by ensuring compliance with regulatory standards and client expectations. Join us at Accenture and be part of a global professional services company dedicated to leveraging technology and human ingenuity to drive positive change and shared success.,
Posted 2 weeks ago
13.0 - 18.0 years
20 - 30 Lacs
Navi Mumbai
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers Previous experience of KYC analysis in a remediation or live on-boarding environment is essential The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively Experience in EDD is not mandatory but will be an added advantage for the role Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
10.0 - 14.0 years
12 - 16 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsMinimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred.Experience to include performance management, achievement of objectives and motivating/ developing individualsExcellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior levelAgile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and prioritiesAbility to analyse and understand business issues, assess impact and provide multiple solutionsThorough understanding of HR, Resourcing and Cost Management principlesExcellent interpersonal skillsPositive attitude with a proactive and resilient approach to problem solvingFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery ManagerRecognizes and rewards individual and team accomplishments.Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment Qualification Any Graduation
Posted 4 weeks ago
10.0 - 14.0 years
30 - 40 Lacs
Bengaluru
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders.Main Duties and Responsibilities:Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery ManagerRecognizes and rewards individual and team accomplishments.Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment What are we looking for Know Your Customer (KYC) Operations:Minimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred.Experience to include performance management, achievement of objectives and motivating/ developing individualsExcellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a levelAgile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and prioritiesAbility to analyse and understand business issues, assess impact and provide multiple solutionsThorough understanding of HR, Resourcing and Cost Management principlesExcellent interpersonal skillsPositive attitude with a proactive and resilient approach to problem solvingFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
10.0 - 14.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders. Main Duties and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams. Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery Manager Recognizes and rewards individual and team accomplishments.Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment What are we looking for Know Your Customer (KYC) Operations:Minimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred.Experience to include performance management, achievement of objectives and motivating/ developing individuals Excellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior levelAgile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and prioritiesAbility to analyse and understand business issues, assess impact and provide multiple solutionsThorough understanding of HR, Resourcing and Cost Management principles Excellent interpersonal skillsPositive attitude with a proactive and resilient approach to problem solvingFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
16.0 - 25.0 years
60 - 65 Lacs
Gurugram
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do You will be aligned to our Financial Services, Banking, Insurance, and Capital Market vertical which is focused on helping clients with their operations & investment portfolios. You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plan The Know Your Customer (KYC) Operations team is focused on processing high, medium, and low-risk cases of corporate or retail customers of a bank or financial institution in order to fulfil geo-specific regulatory KYC requirements. The team is responsible for reviewing documentation for new customer accounts, reviewing new product proposals and analyzing risk and compliance issues relating to these products The role may require for you to perform verification of client data ensuring compliance with international regulations and internal policies and perform due diligence checks on clients such as Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). In this role you are required to identify and assess complex problems for area(s) of responsibility You will create solutions for situations in which analysis requires in-depth knowledge of organizational objectives You will be involved in setting strategic direction to establish near-term goals for area(s) of responsibility You will have to work in calibration with subordinate teams and senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value You should have latitude in decision-making and determination of objectives and approaches to critical assignments The decisions you may make can have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility You will manage large teams and/or work efforts at a client or within Accenture. What are we looking for Know Your Customer (KYC) Operations Collaboration and interpersonal skills Risk management Ability to manage multiple stakeholders Ability to meet deadlines Thought leadership Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
13.0 - 18.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers. Previous experience of KYC analysis in a remediation or live on-boarding environment is essential. The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment. Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively. Experience in EDD is not mandatory but will be an added advantage for the role. Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions. What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders. Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
13.0 - 18.0 years
40 - 45 Lacs
Gurugram
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers. Previous experience of KYC analysis in a remediation or live on-boarding environment is essential. The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment. Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively. Experience in EDD is not mandatory but will be an added advantage for the role. Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions. What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders. Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
10 - 14 years
15 - 19 Lacs
Bengaluru
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders.Main Duties and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams. Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actions Ensure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the case Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leaders Review the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholders Establish and maintain excellent working relationships with stakeholders at all levels both internally & clients Primary escalation points for clients, providing timely & professional responses Drive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements Immediately escalate any issues preventing teams from meeting agreed performance to Service Delivery Manager Recognizes and rewards individual and team accomplishments. Listens to and accurately captures others expectations, ideas and concerns Take overall accountable for the delivery of business results by the team Manage reporting and metrics of team progression Lead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment What are we looking for? Know Your Customer (KYC) OperationsRequirements: Minimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred. Experience to include performance management, achievement of objectives and motivating/ developing individuals Excellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior level Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and priorities Ability to analyse and understand business issues, assess impact and provide multiple solutions Thorough understanding of HR, Resourcing and Cost Management principles Excellent interpersonal skills Positive attitude with a proactive and resilient approach to problem solving Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Posted 3 months ago
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