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Capgemini
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Service Delivery Manager

Service Delivery Manager

Capgemini

9 - 14 years

10 - 14 Lacs

bengaluru

Posted:11 hours ago| Platform:

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Skills Required

service delivery issue resolution forecasting ai sla knowledge management budgeting salesforce automation automation tools ui stakeholder management compliance devops business operations project planning middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
Total Experience9-14 Years Only LocationBangalore Key Responsibilities

Manage RUN operations for Salesforce applications across global/multi-org environments using ITIL best practices.

Lead Incident, Problem, Change, and Environment Management processes, including Major Incident Management .

Monitor application health, minimize production backlogs, and ensure SLA compliance with proactive issue resolution.

Drive weekly/monthly SLA reporting , RCA/FMA for quality KPIs, and continuous service improvement.

Collaborate with stakeholders for planning, budgeting, and forecasting , applying Knowledge Management for efficiency.

Your Profile

Strong hands-on experience in Salesforce , E-commerce, Mobile, and UI technologies.

Proven track record in IT Service Industry and RUN engagement delivery .

Expertise in ITIL processes and service operations.

Excellent project planning and stakeholder management skills.

Exposure to Integration, Middleware, Automation tools , or DevOps.

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Service Delivery Manager