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Capgemini
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Service Delivery Manager

Service Delivery Manager

Capgemini

9 - 14 years

10 - 14 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

service delivery insurance operations management forecasting preventive maintenance stakeholder communication ai sla sla tracking budgeting sales change management salesforce automation compliance devops project planning middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title-Service Delivery Manager
Total Experience-9-15 Years Location-Mumbai, Bangalore
Your Role:

Salesforce RUN Operations ManagementSuccessfully manage global/multi-org Salesforce implementations (Sales, Service, Health Clouds) by applying ITIL standards and ensuring SLA compliance.

Service Delivery & MonitoringOversee proactive monitoring, high availability, and delivery of RUN scope activities including Incident, Problem, Environment, and Change Management.

Quality & Continuous ImprovementDrive RCA/FMA processes for corrective and preventive maintenance, ensuring quality KPIs and minimizing production issue backlogs.

Reporting & Stakeholder EngagementLead weekly/monthly SLA tracking and reporting, major incident management, and effective client/stakeholder communication.

Technical & Strategic ExpertiseSkilled in project planning, resource forecasting, and integration/middleware/DevOps tools to enhance automation and operational efficiency.

Your Profile:

Manage RUN operations using ITIL standards and ensure SLA compliance.

Lead global/multi-org Salesforce implementations (Sales, Service, Health Clouds).

Oversee incident, problem, change, and environment management.

Ensure high availability through proactive monitoring and RCA/FMA processes.

Track and report weekly/monthly SLAs and KPIs.

Support project planning, resource forecasting, and budgeting.

What You’ll Love About Working Here
You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. .

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Service Delivery Manager