Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Zensar
>
Service Delivery Manager

Service Delivery Manager

Zensar

10 - 12 years

25 - 30 Lacs

pune

Posted:-1 days ago| Platform:

Apply

Skills Required

automation application support product engineering production support agile problem management support services stakeholder management continuous improvement operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Whats this role about

We are looking for a Service Delivery Manager to lead

Product Sustece / Application Management Services

using an

AI-first Next Gen AMS model

, integrating

SRE

and

KTLO

practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and transformation by embedding AI-led efficiencies into support workflows.

Heres how youll contribute:

Youll do this by:

Own end-to-end service delivery for product sustece across KTLO and enhancement streams
Drive Critical Incident resolutions, Resolution of L2 and L3 incidents service requests and Minor enhancements
Implement
SRE practices
Observability, reliability KPIs, and performance improvements
Drive
AI-led automation
, including self-heal, auto-triage, and GenAI-based knowledge/operational accelerators
Ensure goverce, SLA adherence, and stakeholder communication.
Lead and mentor cross-functional AMS/SRE teams; ensure process excellence across incident, change, and problem management.
Manage delivery risks, resource planning, and continuous improvement initiatives.
Being a change agent to drive mind-set shift towards Gen AI adoptability
Transform the traditional ways of working to Gen-AI driven NextGen AMS model

Core Skills:

10-12 years in
AMS, Production Support, or Product Sustece
.
Strong experience in
SRE
, cloud operations, and modern observability tooling.
Existing Experience with driving automation productivity improvements initiatives through AI
Hands-on exposure to
AIOps, GenAI agents, or AI-led automation
in AMS.
Excellent delivery goverce, communication, and stakeholder management skills.

Desired Skills:

Certifications in SRE, ITIL, DevOps, or Cloud.
Experience in product engineering environments.

More Jobs at Zensar

Urgent Opening For GenAI with Python

Pune, Bengaluru, Hyderabad

6 - 10 yrs

INR 16 - 31 Lacs

PERL PL/SQL Developer

Pune

3 - 5 yrs

INR 8 - 9 Lacs

BUSINESS FINANCE MANAGER

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

5 - 15 yrs

INR 22 - 27 Lacs

Senior Data Architect

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

7 - 9 yrs

INR 9 - 11 Lacs

Martech resources - Internal

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

4 - 7 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.