Job
Description
As a Service Delivery Manager (SDM) in the Banking, Financial Services, and Insurance (BFSI) sector, your role will be pivotal in ensuring the smooth delivery of end-to-end IT services across Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server). You are expected to be a strategic thinker and hands-on leader, driving operational excellence, service level compliance, and continuous improvement in critical infrastructure platforms supporting BFSI systems. Key Responsibilities: - Lead the planning, execution, and governance of IT infrastructure services related to Data Centers, OS platforms, and databases. - Ensure uninterrupted service delivery, meeting or exceeding SLAs and KPIs as defined with business stakeholders. - Act as the primary escalation point for infrastructure-related incidents and collaborate with internal business units, technology teams, and external vendors. - Oversee the health, availability, security, and performance of data centers, OS-level administration, and enterprise database systems. - Lead and mentor cross-functional teams including system administrators, DBAs, and infrastructure specialists. - Ensure infrastructure services comply with BFSI regulatory standards, internal controls, and audit requirements. - Identify opportunities for automation, efficiency improvements, and innovation within the infrastructure services domain. Qualifications Required: - Minimum 15+ years of IT experience, with at least 5+ years in a Service Delivery Manager or IT leadership role in the BFSI domain. - Hands-on knowledge of Data Center operations, OS administration (Windows/Linux), and Database platforms (Oracle, SQL, etc.). - Technical expertise in Data Center management, Enterprise OS platforms, Enterprise Database systems, ITSM tools, and monitoring tools. - Strong understanding of regulatory frameworks, cybersecurity practices, and uptime requirements in the BFSI sector. - Excellent leadership, communication, and stakeholder management skills. Reporting To: Head of Infrastructure Services / CIO Compensation: As per industry standards and based on experience. Please note that the above summary is extracted from the provided job description. As a Service Delivery Manager (SDM) in the Banking, Financial Services, and Insurance (BFSI) sector, your role will be pivotal in ensuring the smooth delivery of end-to-end IT services across Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server). You are expected to be a strategic thinker and hands-on leader, driving operational excellence, service level compliance, and continuous improvement in critical infrastructure platforms supporting BFSI systems. Key Responsibilities: - Lead the planning, execution, and governance of IT infrastructure services related to Data Centers, OS platforms, and databases. - Ensure uninterrupted service delivery, meeting or exceeding SLAs and KPIs as defined with business stakeholders. - Act as the primary escalation point for infrastructure-related incidents and collaborate with internal business units, technology teams, and external vendors. - Oversee the health, availability, security, and performance of data centers, OS-level administration, and enterprise database systems. - Lead and mentor cross-functional teams including system administrators, DBAs, and infrastructure specialists. - Ensure infrastructure services comply with BFSI regulatory standards, internal controls, and audit requirements. - Identify opportunities for automation, efficiency improvements, and innovation within the infrastructure services domain. Qualifications Required: - Minimum 15+ years of IT experience, with at least 5+ years in a Service Delivery Manager or IT leadership role in the BFSI domain. - Hands-on knowledge of Data Center operations, OS administration (Windows/Linux), and Database platforms (Oracle, SQL, etc.). - Technical expertise in Data Center management, Enterprise OS platforms, Enterprise Database systems, ITSM tools, and monitoring tools. - Strong understanding of regulatory frameworks, cybersecurity practices, and uptime requirements in the BFSI sector. - Excellent leadership, communication, and stakeholder management skills. Reporting To: Head of Infrastructure Services / CIO Compensation: As per industry standards and based on experience. Please note that the above summary is extracted from the provided job description.
