Service Delivery Manager Clover Infotech

5.0 - 15.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As an experienced and highly skilled Service Delivery Manager (SDM) in the IT infrastructure services field, your role will be crucial in overseeing the end-to-end delivery of IT services within the Banking, Financial Services, and Insurance (BFSI) sector. Your main responsibilities will include managing Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server, etc.). You must be a strategic thinker and hands-on leader, ensuring operational excellence, adherence to service level agreements, and continuous improvement across critical infrastructure platforms supporting BFSI systems. Your key responsibilities will involve planning, executing, and governing IT infrastructure services related to Data Centers, OS platforms, and databases. It will be essential to maintain uninterrupted service delivery, meeting or surpassing SLAs and KPIs agreed upon with business stakeholders. You will also act as the primary point of contact for infrastructure-related incidents and will collaborate with internal business units, technology teams, and external vendors to align service objectives. Additionally, you will oversee the health, availability, security, and performance of data centers and hosted infrastructure. This includes governing OS-level administration for Windows Server, Linux/Red Hat environments, and monitoring enterprise database systems for performance, security, and uptime. Leading and mentoring cross-functional teams, fostering a culture of accountability, continuous learning, and compliance with BFSI regulatory standards will also be part of your responsibilities. Your experience should include a minimum of 15+ years in IT, with at least 5+ years in a Service Delivery Manager or IT leadership role within the BFSI domain. Hands-on expertise in Data Center operations, OS administration, and Database platforms is essential. Technical proficiency in Data Center management, Enterprise OS platforms, Database systems, ITSM tools, and monitoring tools is required. A strong understanding of regulatory frameworks, cybersecurity practices, and uptime requirements in the BFSI sector is also necessary. In terms of soft skills, excellent leadership, communication, and stakeholder management abilities are crucial. Strong problem-solving skills and decision-making capabilities will be valuable assets in this role. Possessing ITIL Foundation or higher, PMP certification, and vendor certifications (Red Hat, Microsoft, Oracle) are preferred qualifications. You will report to the Head of Infrastructure Services or the Chief Information Officer (CIO). Compensation will be as per industry standards and commensurate with your experience.,

Posted 3 days ago

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