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Service Delivery Leader - Technology Services

12 years

0 Lacs

Noida

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

service technology schedule scrum agile development azure devops publishing reports drive reporting excel visio power data design workflow flow tracking planning jira confluence governance management automation migration analysis database java python collaboration leadership coaching communication scripting powershell certifications training annuities empathy

Work Mode

On-site

Job Type

Full Time

Job Description

City/Cities
Noida
Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
01-Aug-2025
Job ID
11464

Description and Requirements

Position Summary

This role is primarily a Scrum Master who is capable of running agile teams. This role demands experience in identifying and coordinating with different development teams with varied skills in leveraging technologies, techniques, and methods as they pertain to the development of and execution of functionalities. Experienced in Organizing backlogs, structure the teams, distribute responsibilities and track the tasks in an appropriate tool like Azure DevOps. This role requires experience in creating, publishing and presenting reports that are required to drive results to stake holders and involved parties.
Reporting Requirements – Supervisor is required to ensure all projects assignments or any additional work and client requirement is maintained and tracked via by Microsoft excel, projects, visio, power point, Power BI, etc. Data representation with Stakeholder is critical to conduct periodic client reviews

Job Responsibilities

  • Develop full-scale project plans, establish milestones, track and monitor overall project schedules and cost by coordinating with business teams, development teams & IT Infrastructure team.
  • Design workflow diagrams, future road maps to explain the process flow to stakeholders and the expected turnaround time.
  • Facilitate daily scrum standup meetings, enforcing timeboxes, responding to the impediments, tracking baseline, sprint planning, and sprint retrospective
  • Well versed in SDM and Scaled Agile Methodologies, MS Excel, Jira, Confluence, Rally, Version One.
  • Conduct governance meeting with project stakeholders and provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
  • Ensures customer satisfaction from Inception to project delivery including large scale, complex automation, migration projects etc.,
  • Perform SDLC analysis, identify and manage project dependencies and prepare critical path
  • Collaborate with the Product owner and prepare the project resource plan.
  • Understand basic infrastructure, database concepts and technical skills like java, python, pearl etc., to help work efficiently with development and infrastructure teams
  • Prepare release showcase, release plan and create release notes for each release.
  • Plan and run agile project in Microsoft Azure DevOps, .
  • Work on multiple presentations with SME’s, developers and architects to prepare solution road map.
  • Knowledge on CI/CD pipelines in Azure DevOps to validate the solution prepared by developers
  • Contribute to agile growth of the organization
  • May participate in the hiring process of scrum masters
  • Begin tackling organizational impediments
  • Comfortable opposing anti-patterns
  • Strong collaboration with leadership groups (Directors, AVPs, VPs)
  • Capable of coaching Teams
  • Participate in cross-departmental efforts
  • Can start and facilitate Scrum of Scrums
  • Leads initiatives within the community of practice
  • Good Communication skill with the ability to communicate clearly and effectively

Knowledge, Skills and Abilities

Education

  • Bachelor’s Degree in Computer Science, Information Systems, or related field.


Experience

  • Total 12+ years of experience in the Information technology. Certified Scrum master.
  • Dev Ops experience. Experience of working in Azure Dev ops.
  • 5+ of experience in Project management in Agile framework as scrum master.
  • Experience in managing projects in information security.

Knowledge and skills (general and technical)

  • Agile methodology and Scrum Master
  • Microsoft Azure DevOps
  • Basic understanding of Databases and infrastructure
  • Basic understanding of Java shell scripting, powershell scripting or python, pearl and automation integrations
  • Excellent communication skills
  • Build strong Teams and second line leadership


Other Requirements (licenses, certifications, specialized training – if required)


Certified SCRUM Master, Microsoft Azure DevOps and PMP (Optional).

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

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