Service Delivery Intern (IT Support)

Description

No Of Vacancies

• 2-3
  

Experience:

• Fresher/Intern
  

Qualification:

• Bachelor’s degree in any stream but preferably Information Technology, Computer Science, or a related field. (Final year students or recent graduates may apply).
  

Location:

• Trivandrum
  

Skills/Requirements

• Excellent coordination and management skills.
• Strong communication and presentation abilities.
• Problem-solving and conflict resolution skills.
• Ability to multitask and manage priorities across multiple projects.
• Should be a team player
• Good communication skills in English and Hindi.
• Proficiency in MS Office Suite.
  

Qualification Required

• Bachelor’s degree in any stream but preferably Information Technology, Computer Science, or a related field.
• IT support background/knowledge is preferred but not mandatory. Exposure in a coordination or leadership capacity is a plus.
• Strong understanding of IT support operations, ticketing system and project management methodologies and practices.
• Strong ability to analyze data and create clear, concise reports.
  

Key Responsibilities

• Act as the single point of contact for assigned projects.
• Proactively monitor the day-to-day activities of one or more IT support projects to ensure tasks are completed efficiently, with quality and on schedule.
  

• Compile, analyze, and present daily, weekly, and monthly performance reports to the Support Head/Project, highlighting key metrics, achievements, and potential issues.
• Provide regular status updates, reports, and dashboards to management.
  

• Act as the first point of escalation for support teams, helping to resolve or properly escalate critical issues to the appropriate channels.
• Proactively identify risks that may impact delivery or client satisfaction.
  

• Identify and recommend improvements to existing support processes and workflows to increase efficiency and team productivity.
• Share project feedback with delivery and leadership teams for continuous improvement.
  

• Facilitate clear and consistent communication between support teams and leadership, ensuring everyone is aligned on goals and priorities.
• Ensure timely communication of project progress, risks, and issues.
  

• Maintain accurate records of support activities, incidents, and resolutions. Perform regular audits to ensure compliance with company standards.
• Ensure compliance with client contracts, SLAs, and deliverables.