Service Coordinator

Job Description

Role : Service Coordinator Location: Navi Mumbai Joining: Immediate Experience: 2- 3 years As the Service Coordinator, you will be an integral part of the Sales& Service team, supporting them in the execution of the overall service strategy. Your valuable support to our Service Managers will play a key role in helping TESSOL achieve its milestones and targets. Your active contribution will also be critical in Customer Relationship management as you will be the SPOC between the customers and the internal TESSOL team. Key Responsibilities: Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects of the transaction. Preparing quotes as per requisition from Sales & Service team. Preparing proforma invoice and sales order confirmations for Service requests Coordinating with customer for planning delivery schedules, payments receipts and any after sales related support. Coordinating with customers for payments. Coordinating with customers for technicians and Service Partners visits basis the daily service plan. Preparation of monthly service MIS and other daily service reports. SPOC between Service team and all other teams including Operations, Design, and Accounts. Attend daily meetings with production, purchase, design etc to understand service plans. SPOC between operations team and the customer understanding and clarifying any questions either party has regarding service and installation. SPOC between Accounts and Customer teams for ledger matching, verification, and timely payment recovery. You will coordinate between Service team and Admin team for Ticket and hotel bookings. Key skills and qualifications needed for the role: Graduates with good understanding of MS Office, and Excel. B.Tech Preferred. Candidates with understanding of Tally Prime preferred Prior experience in Refrigeration preferred Candidates should maintain a high level of accuracy in all tasks. Candidates must also have strong administrative skills and should be detail-oriented Candidates must also have strong oral and written communication skills and should be able to liaise effectively with cross functional teams and all stakeholders Candidates should be results and goal-oriented and driven by a desire to satisfy customers and provide a high level of customer service. Candidates must be willing to follow-up with all stakeholders in a timely manner and deliver on commitments internal and external. Candidates should be willing and able to build strong customer relationships Tessol Factsheet Founded: 2013 Team size: 200 Customers: 200+ Key customers: Amazon, Zomato, Swiggy, Licious, Zepto, Reliance, Mondelez, PharmEasy, Vadilal Target Markets: Food Supply Chain, Pharma, OEM, Supply chain and Logistics Offerings: End-to-end cold chain mobility and monitoring solutions including Cold storage, Cold chain transportation, cold chain packaging and IoT cold chain monitoring Value Delivered 3M tons of food wastage prevented 1M GHG emissions reduced 45% operating costs reduced 1B Units of fresh food delivered across 4 countries 100% Sustainable with PCM-based tech