Role : Service Coordinator Location: Navi Mumbai Joining: Immediate Experience: 2- 3 years As the Service Coordinator, you will be an integral part of the Sales& Service team, supporting them in the execution of the overall service strategy. Your valuable support to our Service Managers will play a key role in helping TESSOL achieve its milestones and targets. Your active contribution will also be critical in Customer Relationship management as you will be the SPOC between the customers and the internal TESSOL team. Key Responsibilities: Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects of the transaction. Preparing quotes as per requisition from Sales & Service team. Preparing proforma invoice and sales order confirmations for Service requests Coordinating with customer for planning delivery schedules, payments receipts and any after sales related support. Coordinating with customers for payments. Coordinating with customers for technicians and Service Partners visits basis the daily service plan. Preparation of monthly service MIS and other daily service reports. SPOC between Service team and all other teams including Operations, Design, and Accounts. Attend daily meetings with production, purchase, design etc to understand service plans. SPOC between operations team and the customer understanding and clarifying any questions either party has regarding service and installation. SPOC between Accounts and Customer teams for ledger matching, verification, and timely payment recovery. You will coordinate between Service team and Admin team for Ticket and hotel bookings. Key skills and qualifications needed for the role: Graduates with good understanding of MS Office, and Excel. B.Tech Preferred. Candidates with understanding of Tally Prime preferred Prior experience in Refrigeration preferred Candidates should maintain a high level of accuracy in all tasks. Candidates must also have strong administrative skills and should be detail-oriented Candidates must also have strong oral and written communication skills and should be able to liaise effectively with cross functional teams and all stakeholders Candidates should be results and goal-oriented and driven by a desire to satisfy customers and provide a high level of customer service. Candidates must be willing to follow-up with all stakeholders in a timely manner and deliver on commitments internal and external. Candidates should be willing and able to build strong customer relationships Tessol Factsheet Founded: 2013 Team size: 200 Customers: 200+ Key customers: Amazon, Zomato, Swiggy, Licious, Zepto, Reliance, Mondelez, PharmEasy, Vadilal Target Markets: Food Supply Chain, Pharma, OEM, Supply chain and Logistics Offerings: End-to-end cold chain mobility and monitoring solutions including Cold storage, Cold chain transportation, cold chain packaging and IoT cold chain monitoring Value Delivered 3M tons of food wastage prevented 1M GHG emissions reduced 45% operating costs reduced 1B Units of fresh food delivered across 4 countries 100% Sustainable with PCM-based tech
Sales Engineer Role : Sales Engineer Location: Navi Mumbai Joining: Immediate Experience: 3 years As a Sales Engineer, you will combine technical expertise with sales skills to support the sales team in selling TESSOL s products or services. You will act as a bridge between the technical aspects of the product and customer needs, providing technical support, conducting demos, and ensuring solutions align with customer requirements. You will report to the Founder CEO and work together with other Sales/Business Managers to drive revenue growth and expand the customer base. This is a strategic role that requires an interest and understanding of the cold chain solutions industry and the ability to build and maintain strong relationships with key stakeholders. Key Responsibilities: Technical Expertise: You will need to develop a deep understanding of the company s products and services and be able to explain complex technical details to customers. Solution Selling: You will work with customers to understand their needs and develop tailored solutions using TESSOL s offerings. Presentation and Demonstration: You will deliver presentations and demonstrations to showcase the value of our products and how they meet customer needs. Pre-Sales and Post-Sales Support: You will provide technical support throughout the sales process, from initial inquiries to implementation and beyond. Collaboration: You will work closely with sales teams, engineers, and product development teams to ensure a smooth sales process. Customer Relationship Management: You will build and maintain strong relationships with customers to ensure satisfaction and repeat business. Market Research and Analysis: You will need to stay informed about industry trends and competitor offerings to better understand customer needs and improve product offerings. Negotiation and Contract Management: You will assist with the technical aspects of contract negotiations. Generating Leads: You may be responsible for identifying and pursuing new business opportunities. You will be required to create and leverage partnerships with 3PL, distributors, logistics and others to drive in predictable revenues Product Feedback: You will need gather and analyze customer feedback to inform product improvements and development. Key skills and qualifications needed for the role: Sales and business development experience spanning 3 years in the related segments (Cold chain, Agri business, logistics management, food processing and logistics). B.Tech or BE preferred. Experience in Key Account sales preferred. Prior experience of effectively building and growing businesses in new markets and segments, both nationally and internationally preferred Strong business acumen with a spirit of entrepreneurship and strong customer focus Strong passion for innovation and hunger for growth Proven ability to perform under pressure and in times of uncertainty Good communication influencing skill.
As the Manager QC, your primary responsibility will be to ensure that processes and products consistently meet established quality standards. You will be required to monitor and improve the quality of our operational processes and outputs by designing quality standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions. You will also work with managers and supervisors to implement quality measures. Key Responsibilities: Ensuring quality and regulatory compliance as per ISO 9001:2015 standards and its implementation within the departments of TESSOL. Coordination with design, manufacturing and other functions to reduce defects in the systems Identification of new vendors and evaluate their technical, commercial and capacity capabilities. Work with selected vendors for development of parts constantly improving quality, cost and delivery performance. Develop alternative vendors for the existing products on a need-based review. Render technical support and guidance to Purchase in the case of any problems in the existing molds/press tools. Identify and implement process improvement efforts for TESSOL Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management Programme within TESSOL. Key skills and qualifications needed for the role: B.E in Mechanical Engineering with 5-6 years experience Knowledge and prior experience of ISO guidelines and implementation Understanding of good practice in relation to Quality Assurance Process orientation Good communication & influencing skills Self-driven Team player Tessol Factsheet Founded: 2013 Team size: 40+ Customers: 200+ Key customers: Swiggy, Licious, Kiranakart, Reliance, Mondelez, PharmEasy, PolarBear Target Markets: Food Supply Chain, Pharma, OEM, Supply chain and Logistics Offerings: End-to-end cold chain solutions Cold chain refrigeration, Cold chain storage, cold chain packaging and cold chain monitoring Products: 50+ variants of cold chain solutions Value Delivered 3M tons of food wastage prevented 1M GHG emissions reduced 45% operating costs reduced 1B Units of fresh food delivered across 4 countries 100% Sustainable with PCM-based tech
An Installation Engineer for Cold-rooms would be responsible for the proper installation and setup of cold storage systems, ensuring they meet specific temperature requirements and operational needs. This involves coordinating with in-house and vendor teams for assembling, connecting, and commissioning the various components of the cold room, including refrigeration units, insulation panels, doors, and control systems. Key Responsibilities: Planning and Preparation: Reviewing blueprints, specifications, and safety regulations to prepare for the installation, ensuring proper site preparation and material availability. Developing project plans, timelines, and budgets. Installation Oversight: Supervising cold room installation activities and ensuring adherence to specifications. Coordinating with in-house and vendor teams for assembling the cold room panels, connecting refrigeration units, wiring electrical components, and installing doors and control systems. Contractor Management: Selecting and managing contractors for cold room installations. Technical Expertise: Providing technical guidance and solutions throughout the project. Budget Management: Monitoring project costs and ensuring adherence to the budget. Quality Assurance: Implementing and monitoring quality control processes. Commissioning and Testing: Performing initial tests to ensure the cold room operates within the specified temperature range and parameters, including calibrating temperature sensors and controllers. Problem-Solving and Troubleshooting: Identifying and resolving any issues that may arise during installation, such as leaks, wiring problems, or malfunctions. Safety Compliance: Adhering to all relevant safety regulations and procedures, ensuring a safe working environment and proper handling of refrigerants. Documentation: Maintaining accurate records of the installation process, including diagrams, specifications, and test results. Key skills and qualifications needed for the role: Technical Expertise: Strong understanding of refrigeration systems, HVAC principles, and electrical wiring. Diploma / ITI Refrigeration preferred. Practical Skills: Proficiency in assembling and connecting cold room components, including refrigeration units and insulation panels. Problem-Solving: Ability to identify and troubleshoot issues that may arise during installation. Safety Awareness: Thorough knowledge of safety regulations and procedures related to refrigeration and electrical work. Communication Skills: Ability to communicate effectively with clients, supervisors, and other team members. Candidates should maintain a high level of accuracy in all tasks. Candidates must also have strong administrative skills and should be detail-oriented Candidates must also have strong oral and written communication skills and should be able to liaise effectively with cross functional teams and all stakeholders Candidates should be results and goal-oriented and driven by a desire to satisfy customers and provide a high level of customer service. Candidates must be willing to follow-up with all stakeholders in a timely manner and deliver on commitments internal and external. Candidates should be willing and able to build strong customer relationships Candidates must be willing to travel extensively CTC : 40,000 45,000 per month fixed plus variable basis project size and nature of work. Tessol Factsheet Founded: 2013 Team size: 200 Customers: 200+ Key customers: Amazon, Zomato, Swiggy, Licious, Zepto, Reliance, Mondelez, PharmEasy, Vadilal, Indicold, Celcius Logistics, Snowman Logistics Target Markets: Food Supply Chain, Pharma, OEM, Supply chain and Logistics Offerings: End-to-end cold chain mobility and monitoring solutions including Cold storage, Cold chain transportation, cold chain packaging and IoT cold chain monitoring Value Delivered 3M tons of food wastage prevented 1M GHG emissions reduced 45% operating costs reduced 1B Units of fresh food delivered across 4 countries 100% Sustainable with PCM-based tech The TESSOL Advantage: The last mile logistics is the most challenging and underpenetrated segment of the cold supply chain in India primarily due to high cost and operational complexity of the conventional solutions. TESSOL effectively addresses this pain point through our solutions that provide higher temperature integrity for the product across multiple deliveries to ensure high product quality. TESSOL s disruptive solutions can reduce distribution costs by as much as 60%. Our proprietary IoT asset tracking system TAMsys ensures that all customer assets are tracked for performance and maintenance needs thereby ensuring cold chain integrity across the supply chain. Our technology also guarantees a pollution free environment by displacing 1000 liters of diesel per annum for a standard 1 ton vehicle. Our teams engage daily with customers across the food processing, agriculture and retail sectors on how to safely and cost effectively expand their reach to new geographies and channels. Our products can be used across segments ranging from ice cream and frozen foods to dairy and confectionary and across different tiers of the supply chain. Our Team& Culture: We are a 200 people strong team spread across all major functions. Our team has been very carefully handpicked at all levels and comprises people who have strong core fundamentals in conjunction with practical Industry experience. We are backed by a strong team of advisors and mentors who have varied experiences and come from highly diverse backgrounds that complement our in-house skills and expertise. Our culture is one of openness and collaboration with a strong focus on innovation and growth. Humility, mutual respect, trust and commitment are some of the values you will see running across the organization and its people. Our teams are given full freedom to explore and run with ideas and hence we believe in hiring those who are self driven and have a strong urge to execute and deliver results. Investments and Financing: TESSOL is venture invested and backed by Ankur Capital (Impact Fund), 1crowd Angels and Mela ventures. The company is financially secure and has recently closed a pre series A round for building out an extended product portfolio and new business models for scaling the business rapidly. Send your resumes to careers@tessol.in
Reports To: Head of Sales Location : Navi Mumbai Employment Type : Full-time Joining : Immediate Experience : 5-6 years Role Summary: The Sr. Sales Coordinator will support the sales and business development team in managing customer accounts, coordinating project proposals, preparing quotations, and ensuring smooth communication between clients, operations, and logistics teams. The role is key to ensuring timely order execution, accurate documentation, and excellent client service in the refrigeration and cold chain logistics segment. Key Responsibilities: Sales Coordination & Support : Assist the sales team in preparing and following up on quotations, tenders, and project proposals for cold rooms, reefer trucks, and refrigeration systems. Coordinate with technical, procurement, and operations teams to ensure feasibility, pricing accuracy, and delivery timelines. Track project status, from lead generation to installation or dispatch, ensuring timely communication to all stakeholders. Maintain an organized database of client interactions, quotations, and sales documentation in CRM or ERP systems. Order Processing & Documentation: Process customer purchase orders and coordinate with the logistics and finance teams for billing, invoicing, and dispatch. Prepare and maintain sales reports, order trackers, and monthly performance dashboards. Ensure all documentation (such as POs, service contracts, and AMC agreements) is accurate and complete. Sales Planning & Forecasting Develop and maintain dashboards, KPIs, and sales performance reports. Drive monthly, quarterly, and annual sales forecasting processes. Analyze regional and product-wise sales trends to support leadership decision-making. Evaluate pipeline health and conversion ratios using CRM insights. Customer Relationship & Support Handle client inquiries, provide updates on order and delivery status, and ensure timely after-sales coordination. Support account managers in managing key customer relationships, particularly for B2B clients (e.g., food processors, pharma distributors, logistics companies). Coordinate after-sales service calls or warranty support in collaboration with the service department. Internal Coordination & Administration Schedule sales meetings, prepare meeting minutes, and circulate follow-up action points. Coordinate marketing activities such as trade shows, product demos, and client visits. Support management in compiling sales forecasts, pipeline updates, and performance reviews. Qualifications Skills: 5-6 years of experience in sales coordination or inside sales, preferably in HVAC, refrigeration, or cold chain logistics industries. Bachelor s degree in Business Administration, Marketing, Mechanical / Electrical Engineering, or a related field. Strong communication and interpersonal skills with a customer-first mindset. Proficient in MS Excel, PowerPoint, Tally ERP. Ability to multitask and manage deadlines in a fast-paced technical sales environment. Key Competencies: Strong organizational and coordination abilities. Attention to detail and data accuracy. Proactive problem-solving and follow-up skills. Technical aptitude to understand refrigeration and cold chain solutions. Collaboration and teamwork. Performance Indicators (KPIs): Timely quotation turnaround rate. Accuracy of order and documentation processing. Sales team satisfaction / internal coordination effectiveness. Customer follow-up and response time. Contribution to sales pipeline conversion rate. Company at a Glance Founded in February 2013 and based in Rabale, Navi Mumbai, TESSOL is a focused player in the refrigeration cold-chain space in India. The company s core mission is to design, manufacture and service cold-chain solutions that serve perishable-goods industries such as dairy, seafood, ice cream, frozen-food, poultry and last-mile delivery. Still growing, the company has built a reputation for innovative, technically-oriented solutions in a high demand and fast-evolving sector. What Makes TESSOL distinctive End-to-end cold-chain manufacturing logistics: TESSOL offers everything from insulated delivery bags and gel-packs to refrigerated vans, blast-freezer systems and cold rooms. TESSOL is the only company in India offering solutions across the value chain. Sustainability efficiency focus: By developing low-fuel, high-efficiency refrigeration systems, and serving perishable supply-chains, TESSOL positions itself at the intersection of food-tech, logistics and green engineering. Mid-sized growth environment: With a relatively lean team and agile structure, the company offers opportunities for hands-on contribution and learning across functions. Why Join TESSOL Impactful work: You ll be part of a business that supports critical supply-chains (fresh food, pharma, logistics) and helps reduce waste and improve shelf-life in India s growing cold-chain market. Technical exposure: For candidates interested in refrigeration, logistics operations, product engineering, or field coordination, TESSOL provides a strong platform to learn both product and service sides. Growth opportunity: Being a smaller, focussed company means roles are less siloed you can take initiative, cross-functional interaction is likely, and you can influence outcomes.
As the City Manager Cold Chain Operations, you will be the operational lead for TESSOL s activities within your designated city. You will oversee the deployment, maintenance, and reverse logistics of TESSOL s cold chain assets (such as PCM delivery bags, freezer units, and cartridges). This role requires a blend of logistics expertise, team leadership, and client relationship management to ensure strict adherence to temperature compliance and SLAs Key Responsibilities: Operations Asset Management: Hub Management: Oversee the daily operations of TESSOL s freezing hubs/service centers in the city. Ensure proper charging (freezing) of PCM cassettes and readiness of cold chain bags/boxes for client deployment. Reverse Logistics: Manage the reverse logistics of reusable assets (bags/boxes) from client locations back to the hub for recharging, ensuring minimal asset loss or damage. Inventory Control: Maintain accurate inventory records of all assets (PCM packs, carriers, sensors) and spare parts. Conduct regular audits to reconcile physical stock with the system. Service Delivery Client Success SLA Compliance: Ensure 100% adherence to Service Level Agreements (SLAs) regarding temperature maintenance and on-time asset availability for clients (e-commerce, food delivery, and pharma). Client Relationship: Act as the primary point of contact for local client stakeholders (hub managers of client companies). Resolve operational bottlenecks and address service escalations immediately. Quality Assurance: Monitor temperature data via TAMsys (TESSOL s IoT monitoring platform) to proactively identify and rectify cold chain breaches. Team Leadership Manage a team of Hub Supervisors, Field Technicians, and Logistics Coordinators. Plan rosters and shifts to ensure 24/7 or required operational coverage based on client volume. Train the ground staff on Standard Operating Procedures (SOPs) for handling PCM technology, hygiene standards, and safety protocols Financials Process Improvement Cost Optimization: Monitor operational expenses (OpEx) for the city, including electricity, logistics, and labor costs. Drive initiatives to improve efficiency and reduce cost-per-delivery. Vendor Management: Identify and manage local vendors for transport, manpower, or facility maintenance as required. Key Performance Indicators (KPIs) : You will be evaluated based on the following metrics, which align with our manufacturing and high-growth startup environment Financial Accuracy Efficiency Closing Cycle Time: Complete monthly books closure by the 7th working day of the subsequent month. Budget Variance: Maintain actual vs. budgeted expense variance within +/- 5% Payroll Accuracy: Achieve 100% accuracy in payroll processing and disbursement timelines. Compliance Risk Management Statutory Compliance Rate: 100% on-time filing of GST, TDS, PF, ESIC, and Income Tax returns with zero penalties. Audit Completion: Ensure successful completion of Statutory and Tax audits within agreed timelines without major non-compliance observations. Cost Control Reporting COGS Accuracy: Ensure precise calculation of Cost of Goods Sold for manufacturing units to support correct product pricing. MIS Delivery: Deliver accurate Monthly MIS reports to the Board/Investors by the 10th of every month. Desired Candidate Profile bachelors degree in Operations, Supply Chain, Logistics, or Engineering. MBA/PGDM in Operations or Supply Chain Management is a plus. 4 to 7 years of experience in Operations, Logistics, or Supply Chain Management. Mandatory: Prior experience in Cold Chain, Last-Mile Delivery, or Hyper-local Operations (eg, Quick Commerce, Food Tech, Pharma Logistics). Experience in managing a distributed field workforce is highly desirable. Skills Competencies: Tech Savvy: Comfortable using IoT dashboards, ERPs, and Excel for for City Manager [City Name] Company at a Glance Founded in February 2013 and based in Rabale, Navi Mumbai, TESSOL is a focused player in the refrigeration cold-chain space in India. The company s core mission is to design, manufacture and service cold-chain solutions that serve perishable-goods industries such as dairy, seafood, ice cream, frozen-food, poultry and last-mile delivery. Still growing, the company has built a reputation for innovative, technically-oriented solutions in a high demand and fast-evolving sector. What Makes TESSOL distinctive End-to-end cold-chain manufacturing logistics: TESSOL offers everything from insulated delivery bags and gel-packs to refrigerated vans, blast-freezer systems and cold rooms. TESSOL is the only company in India offering solutions across the value chain. Sustainability efficiency focus: By developing low-fuel, high-efficiency refrigeration systems, and serving perishable supply-chains, TESSOL positions itself at the intersection of food-tech, logistics and green engineering. Mid-sized growth environment: With a relatively lean team and agile structure, the company offers opportunities for hands-on contribution and learning across functions. Why Join TESSOL Impactful work: you'll be part of a business that supports critical supply-chains (fresh food, pharma, logistics) and helps reduce waste and improve shelf-life in India s growing cold-chain market. Technical exposure: For candidates interested in refrigeration, logistics operations, product engineering, or field coordination, TESSOL provides a strong platform to learn both product and service sides. Growth opportunity: Being a smaller, focussed company means roles are less siloed you can take initiative, cross-functional interaction is likely, and you can influence outcomes
Role Summary: We are looking for a creative and data-driven Social Media Executive to manage TESSOL s digital presence. In this role, you will be the voice of our brand, translating complex technical concepts (like cold chain logistics and thermal energy storage) into engaging content for our B2B audience. You will play a key role in building brand authority on platforms like LinkedIn, increasing engagement, and showcasing our impact on reducing carbon footprints and food wastage. Key Responsibilities: B2B Content: Create high-quality, engaging content tailored for a professional audience, including posts about our technology (PlugNChill, TAMsys), success stories, and industry trends. Visual Storytelling: Collaborate with the design team to produce infographics, short videos, and carousels that explain our Farm to Fork impact and cold chain innovations. Thought Leadership: Assist in drafting content that positions TESSOL as an industry leader, such as summaries of whitepapers, case studies, and awards (e.g., WWF Climate Solver). Manage TESSOL s presence primarily on LinkedIn , as well as Facebook, Twitter (X), and Instagram. Engage with our community by responding to comments, participating in industry discussions, and networking with partnersinfluencers in the logistics and sustainability space. Plan and execute social media campaigns around key themes: Sustainability, Food Safety, Pharma Logistics, and Innovation. Coverage of company events, expos, and team culture initiatives to showcase life at TESSOL. Monitor and analyze key performance metrics (Impressions, Engagement Rate, Click-Throughs) to measure the success of campaigns Provide monthly reports with actionable insights to optimize future strategies. Requirements: Experience: 1-3 years of experience in Social Media Marketing (Experience in B2B marketing or a technical industry is a strong plus). Education: Bachelor s degree in Marketing, Communications, Media, or a related field. Skills: Excellent written English with a knack for professional yet engaging copywriting. Familiarity with LinkedIn algorithms and B2B best practices. Basic graphic design skills (CanvaPhotoshop) are highly desirable. Knowledge of social media scheduling tools (e.g., Hootsuite, Buffer). A genuine interest in sustainability and technology. Self-driven with the ability to work in a flat, fast-paced startup environment. Creative thinker who can simplify technical jargon.
The Sales Manager will drive business growth by managing regional or national sales for TESSOL s cold-chain products and solutions. The role requires a mix of technical solution-selling, key account management, and business development. The incumbent will be responsible for identifying new customers, expanding relationships with existing clients, and delivering on revenue and margin targets. Key Responsibilities: Sales Strategy & Business Development: Develop and execute sales plans to achieve company targets in assigned regions/sectors (e.g., dairy, seafood, QSR, pharma logistics, e-commerce). Identify and qualify new business opportunities and partnerships in the cold-chain domain. Promote TESSOL s products and technologies (e.g., PCM-based refrigerated vans, cold rooms, portable cooling solutions). Conduct market mapping and competitor analysis to position TESSOL effectively. Customer Relationship Management: Build and maintain long-term relationships with key clients and distributors. Serve as the primary point of contact for commercial and technical discussions. Work with the technical team to design customized refrigeration or logistics solutions based on client requirements. Manage customer satisfaction, ensure timely responses, and handle escalations professionally. Sales Operations & Coordination: Prepare proposals, quotations, and contracts; oversee negotiations and deal closure. Coordinate with internal teams (engineering, operations, and service) to ensure smooth project execution. Track sales funnel, pipeline, and performance metrics through CRM/ERP tools. Ensure timely collections and adherence to commercial terms. Team & Reporting: Mentor and guide Sales Executives or Coordinators in the team. Provide regular forecasts, reports, and updates to management. Participate in marketing events, trade shows, and product demonstrations. Qualifications & Skills: Bachelor s degree in Engineering (Mechanical / Electrical preferred) or Business Administration. MBA in Sales/Marketing or equivalent (preferred). Experience: 5-8 years in B2B sales, with at least 3 years in cold-chain, HVAC, refrigeration, or logistics equipment sectors. Strong technical aptitude and understanding of refrigeration systems or thermal solutions. Proven record of meeting or exceeding sales targets. Excellent communication, presentation, and negotiation skills. Proficiency in MS Office and CRM software (e.g., Zoho, Salesforce). Willingness to travel extensively within India. Key Performance Indicators (KPIs): Achievement of quarterly and annual revenue targets. New client acquisition and retention rates. Accuracy of sales forecasts and pipeline conversion. Customer satisfaction and repeat business levels. Contribution to market expansion and strategic partnerships Self-driven, goal-oriented, and hands-on. Strong business acumen with a consultative sales approach. Comfortable working in a lean, fast-paced, technically driven organization. Passionate about sustainability and innovation in the cold-chain sector.