City Manager Cold Chain Operations

Operations Asset Management:

• Hub Management:

  Oversee the daily operations of TESSOL s freezing hubs/service centers in the city. Ensure proper charging (freezing) of PCM cassettes and readiness of cold chain bags/boxes for client deployment.

• Reverse Logistics:

  Manage the reverse logistics of reusable assets (bags/boxes) from client locations back to the hub for recharging, ensuring minimal asset loss or damage.

• Inventory Control:

  Maintain accurate inventory records of all assets (PCM packs, carriers, sensors) and spare parts. Conduct regular audits to reconcile physical stock with the system.

Service Delivery Client Success

• SLA Compliance:

  Ensure 100% adherence to Service Level Agreements (SLAs) regarding temperature maintenance and on-time asset availability for clients (e-commerce, food delivery, and pharma).

• Client Relationship:

  Act as the primary point of contact for local client stakeholders (hub managers of client companies). Resolve operational bottlenecks and address service escalations immediately.

• Quality Assurance:

  Monitor temperature data via TAMsys (TESSOL s IoT monitoring platform) to proactively identify and rectify cold chain breaches.

Team Leadership

• Manage a team of Hub Supervisors, Field Technicians, and Logistics Coordinators.
• Plan rosters and shifts to ensure 24/7 or required operational coverage based on client volume.
• Train the ground staff on Standard Operating Procedures (SOPs) for handling PCM technology, hygiene standards, and safety protocols

Financials Process Improvement

• Cost Optimization:

  Monitor operational expenses (OpEx) for the city, including electricity, logistics, and labor costs. Drive initiatives to improve efficiency and reduce cost-per-delivery.

• Vendor Management:

  Identify and manage local vendors for transport, manpower, or facility maintenance as required.

Key Performance Indicators (KPIs) :

Financial Accuracy Efficiency

• Closing Cycle Time:

  Complete monthly books closure by the 7th working day of the subsequent month.

• Budget Variance:

  Maintain actual vs. budgeted expense variance within +/- 5%

• Payroll Accuracy:

  Achieve

  100% accuracy

  in payroll processing and disbursement timelines.

Compliance Risk Management

• Statutory Compliance Rate:

  100% on-time filing of GST, TDS, PF, ESIC, and Income Tax returns with zero penalties.

• Audit Completion:

  Ensure successful completion of Statutory and Tax audits within agreed timelines without major non-compliance observations.

Cost Control Reporting

Desired Candidate Profile

• 4 to 7 years

  of experience in Operations, Logistics, or Supply Chain Management.

• Mandatory:

  Prior experience in Cold Chain, Last-Mile Delivery, or Hyper-local

  Operations

  (eg, Quick Commerce, Food Tech, Pharma Logistics).
• Experience in managing a distributed field workforce is highly desirable.

• Tech Savvy:

  Comfortable using IoT dashboards, ERPs, and Excel for for City Manager [City Name]

  Company at a Glance

  Founded in February 2013 and based in Rabale, Navi Mumbai, TESSOL is a focused player in the refrigeration cold-chain space in India. The company s core mission is to design, manufacture and service cold-chain solutions that serve perishable-goods industries such as dairy, seafood, ice cream, frozen-food, poultry and last-mile delivery. Still growing, the company has built a reputation for innovative, technically-oriented solutions in a high
  demand and fast-evolving sector.

  What Makes TESSOL distinctive

  • End-to-end cold-chain manufacturing logistics:

    TESSOL offers everything from insulated delivery bags and gel-packs to refrigerated vans, blast-freezer systems and cold rooms. TESSOL is the only company in India offering solutions across the value chain.

  • Sustainability efficiency focus:

    By developing low-fuel, high-efficiency refrigeration systems, and serving perishable supply-chains, TESSOL positions itself at the intersection of food-tech, logistics and green engineering.

  • Mid-sized growth environment:

    With a relatively lean team and agile structure, the company offers opportunities for hands-on contribution and learning across functions.

  Why Join TESSOL

  • Impactful work:

    you'll be part of a business that supports critical supply-chains (fresh food, pharma, logistics) and helps reduce waste and improve shelf-life in India s growing cold-chain market.

  • Technical exposure:

    For candidates interested in refrigeration, logistics operations, product engineering, or field coordination, TESSOL provides a strong platform to learn both product and service sides.

  • Growth opportunity:

    Being a smaller, focussed company means roles are less siloed you can take initiative, cross-functional interaction is likely, and you can influence outcomes