Senior Tele Caller

📌 Job Title: Soft Collections – Hybrid Team Position Overview: We are looking for experienced and dynamic professionals to join our Early Stage Collections Hybrid Team. This role involves managing multiple functions including strategy, monitoring, projects, analysis, escalations, and recovery for sick portfolios. The team will play a key role in strengthening overall recovery performance and supporting business efficiency. Key Responsibilities: Support internal projects through calling, data analysis, and validation Investigate and report escalation cases by coordinating with end users Resolve high-balance and difficult delinquent cases through alternate number calling & skip tracing Provide backup calling support during capacity gaps Conduct feedback calls for products, processes, and services Assist in call quality investigations and support training interventions Drive focused recovery for sick portfolios and enhance number availability Qualification Criteria: Bachelor’s degree in Finance/Operations (Advanced degree preferred) Minimum 5 years total experience, including 2+ years in Collections Strong experience in early-stage collections & escalation handling preferred Strong analytical and problem-solving skills with good MIS/reporting proficiency Excellent communication, leadership, and interpersonal skills Tech-savvy with hands-on experience in dialer systems and related applications Self-driven, result-oriented, and good presentation skills Interview Process: Assessment of planning capability and ground-level collections understanding Evaluation of past experience alignment with role expectations Focus on drive, ownership, outcome orientation, and problem-solving ability Interview Rounds: R1: Role fitment, handling pressure, integrity (Interviewer: Ops Lead) R2: Outcome orientation, team collaboration, going beyond duty (Interviewer: Sweety / Steve) R3: Work ethic, pressure handling, quality standards (Interviewer: Prateek)