Debt Recovery Agent

Job Summary: A Debt Recovery Agent is responsible for contacting individuals or businesses to recover overdue payments on behalf of financial institutions, companies, or agencies. The role requires strong negotiation skills, persistence, and the ability to handle difficult conversations while maintaining professionalism. Key Responsibilities:   Contact customers via phone, email, or in-person visits to collect overdue payments.   Negotiate repayment plans and payment schedules with debtors.   Maintain detailed records of all collection attempts and customer interactions.   Follow up regularly to ensure timely payment commitments.   Educate customers on the consequences of non-payment and encourage timely settlements.   Work closely with the accounts and legal teams when necessary.   Comply with debt collection regulations and company policies.   Prepare daily, weekly, and monthly collection reports.   Escalate complex cases to supervisors or legal teams if required.   Ensure a respectful and customer-centric approach in all interactions. Required Skills & Qualifications:   Minimum 12th pass; graduation is an advantage.   Previous experience in collections, recovery, or telecalling preferred.   Strong communication, negotiation, and persuasion skills.   Basic computer knowledge for record-keeping and reporting.   Ability to handle high-pressure situations and meet recovery targets.   Professional, polite, and confident attitude.   Familiarity with debt recovery laws and ethical collection practices is a plus.