Job Summary: A Debt Recovery Agent is responsible for contacting individuals or businesses to recover overdue payments on behalf of financial institutions, companies, or agencies. The role requires strong negotiation skills, persistence, and the ability to handle difficult conversations while maintaining professionalism. Key Responsibilities: Contact customers via phone, email, or in-person visits to collect overdue payments. Negotiate repayment plans and payment schedules with debtors. Maintain detailed records of all collection attempts and customer interactions. Follow up regularly to ensure timely payment commitments. Educate customers on the consequences of non-payment and encourage timely settlements. Work closely with the accounts and legal teams when necessary. Comply with debt collection regulations and company policies. Prepare daily, weekly, and monthly collection reports. Escalate complex cases to supervisors or legal teams if required. Ensure a respectful and customer-centric approach in all interactions. Required Skills & Qualifications: Minimum 12th pass; graduation is an advantage. Previous experience in collections, recovery, or telecalling preferred. Strong communication, negotiation, and persuasion skills. Basic computer knowledge for record-keeping and reporting. Ability to handle high-pressure situations and meet recovery targets. Professional, polite, and confident attitude. Familiarity with debt recovery laws and ethical collection practices is a plus.
Screen resumes and applications A Recruiter's job description focuses on identifying, attracting, and hiring qualified candidates to meet an organization's staffing needs. This involves managing the full recruitment lifecycle, from sourcing and screening to interviewing and onboarding. Recruiters collaborate with hiring managers, develop job descriptions, and utilize various recruitment channels to build a strong talent pipeline.
This is a full-time on-site role for a Tele-caller in Collection & Recovery, located in Bengaluru. The Tele-caller will be responsible for making outbound calls to customers with outstanding debts, informing them of their payment obligations, and coordinating with them to repay their debts. The Tele-caller will also negotiate payment plans with debtors, maintain accurate records of customer interactions, and escalate cases to the next level of support when necessary.
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
URGENT REQUIREMENT : 1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
Key Responsibilities: • Good communication and interpersonal skills. • Knowledge of job portals (e.g., Naukri, indeed, LinkedIn) • Ability to handle end-to-end recruitment process • Strong follow-up and coordination skills • Positive attitude and willingness to learn • Basic knowledge of MS Excel
📌 Job Title: Soft Collections – Hybrid Team Position Overview: We are looking for experienced and dynamic professionals to join our Early Stage Collections Hybrid Team. This role involves managing multiple functions including strategy, monitoring, projects, analysis, escalations, and recovery for sick portfolios. The team will play a key role in strengthening overall recovery performance and supporting business efficiency. Key Responsibilities: Support internal projects through calling, data analysis, and validation Investigate and report escalation cases by coordinating with end users Resolve high-balance and difficult delinquent cases through alternate number calling & skip tracing Provide backup calling support during capacity gaps Conduct feedback calls for products, processes, and services Assist in call quality investigations and support training interventions Drive focused recovery for sick portfolios and enhance number availability Qualification Criteria: Bachelor’s degree in Finance/Operations (Advanced degree preferred) Minimum 5 years total experience, including 2+ years in Collections Strong experience in early-stage collections & escalation handling preferred Strong analytical and problem-solving skills with good MIS/reporting proficiency Excellent communication, leadership, and interpersonal skills Tech-savvy with hands-on experience in dialer systems and related applications Self-driven, result-oriented, and good presentation skills Interview Process: Assessment of planning capability and ground-level collections understanding Evaluation of past experience alignment with role expectations Focus on drive, ownership, outcome orientation, and problem-solving ability Interview Rounds: R1: Role fitment, handling pressure, integrity (Interviewer: Ops Lead) R2: Outcome orientation, team collaboration, going beyond duty (Interviewer: Sweety / Steve) R3: Work ethic, pressure handling, quality standards (Interviewer: Prateek)
Job Title: Soft Collections – Hybrid Team Location: Hybrid Experience: 5+ years (Minimum 2 years in Collections) Position Overview We are hiring experienced and dynamic professionals for our Early Stage Collections Hybrid Team. The role involves strategy, monitoring, analysis, project support, and handling escalations to enhance recovery performance and support sick portfolios. Key Responsibilities Support internal projects through calling, data analysis, and user validations Handle escalation cases and coordinate with end users Resolve high-balance and sticky delinquent cases, including skip tracing Provide backup calling support during capacity gaps Conduct feedback calling for products/processes/services Support call-quality investigations and assist in training Work on lending partner–level recovery for sick portfolios Qualification CriteriaBachelor’s degree (Finance/Operations preferred); advanced degree is a plus Minimum 5 years of overall experience, including 2+ years in collections Experience in early-stage collections and escalation management preferred Strong analytical skills, problem-solving ability, and MIS/reporting proficiency Excellent communication and interpersonal skills Ability to work with dialer systems and tech tools Self-driven, result-oriented, and strong in presentations
Hiring: Team Leader – Collections (On-site)Location: Hebbal, Bangalore (Badrappa Layout) Experience: Minimum experience in Recovery/Collections Salary: ₹3.6 LPA – ₹5.5 LPA Education: Graduation compulsory Age: 25–35 years Languages: English & Hindi (Mandatory) Company Overview Treline Advisory Pvt Ltd is a tech-enabled contact center specializing in Business Process Management, Collections, Customer Support, and Digital Recovery for the BFSI sector. Role OverviewWe are hiring an experienced Collection Team Leader to manage and motivate a team of collection agents, drive performance, and ensure effective recovery operations. Key Responsibilities Lead, guide, and motivate a team of collection agents to meet targets Provide training, feedback, and performance coaching Monitor team metrics: call quality, customer handling, collection efficiency Implement recovery strategies and action plans Conduct regular performance reviews and goal-setting discussions Handle escalated customer issues professionally Ensure compliance with company policies and process guidelines
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's recovery system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to recovery, including regulations related to debt recovery practices. 7. Maintain accurate records of calls made and recovery made, and provide regular reports on recovery activities to the recovery team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, recovery made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the recovery team.
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
1.Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's recovery system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to recovery, including regulations related to debt recovery practices. 7. Maintain accurate records of calls made and recovery made, and provide regular reports on recovery activities to the recovery team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, recovery made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the recovery team. Requirements :- 1. 2. 3. 4. 5. 6. 7. 8. 12th Pass out + DRA.
Tele Caller into Collections & Recovery: This is a full-time on-site role for a Tele-caller in Collection & Recovery, located in Bengaluru. The Tele-caller will be responsible for making outbound calls to customers with outstanding debts, informing them of their payment obligations, and coordinating with them to repay their debts. The Tele-caller will also negotiate payment plans with debtors, maintain accurate records of customer interactions, and escalate cases to the next level of support when necessary