Job Summary: A Debt Recovery Agent is responsible for contacting individuals or businesses to recover overdue payments on behalf of financial institutions, companies, or agencies. The role requires strong negotiation skills, persistence, and the ability to handle difficult conversations while maintaining professionalism. Key Responsibilities: Contact customers via phone, email, or in-person visits to collect overdue payments. Negotiate repayment plans and payment schedules with debtors. Maintain detailed records of all collection attempts and customer interactions. Follow up regularly to ensure timely payment commitments. Educate customers on the consequences of non-payment and encourage timely settlements. Work closely with the accounts and legal teams when necessary. Comply with debt collection regulations and company policies. Prepare daily, weekly, and monthly collection reports. Escalate complex cases to supervisors or legal teams if required. Ensure a respectful and customer-centric approach in all interactions. Required Skills & Qualifications: Minimum 12th pass; graduation is an advantage. Previous experience in collections, recovery, or telecalling preferred. Strong communication, negotiation, and persuasion skills. Basic computer knowledge for record-keeping and reporting. Ability to handle high-pressure situations and meet recovery targets. Professional, polite, and confident attitude. Familiarity with debt recovery laws and ethical collection practices is a plus.
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This is a full-time on-site role for a Tele-caller in Collection & Recovery, located in Bengaluru. The Tele-caller will be responsible for making outbound calls to customers with outstanding debts, informing them of their payment obligations, and coordinating with them to repay their debts. The Tele-caller will also negotiate payment plans with debtors, maintain accurate records of customer interactions, and escalate cases to the next level of support when necessary.
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
URGENT REQUIREMENT : 1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team.