About This Role
Wells Fargo is seeking a Senior Technology Operations Analyst
In This Role, You Will
- Lead or participate in initiatives and projects within technology operations
- Contribute to planning related to technology operations projects or deliverables
- Analyze moderately complex technology operations issues which require in depth review
- Review and approve release change documents
- Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
- Plan and design, document and enforce escalation policies and procedures
- Provide activity, progress and status reports to management and keeps management posted of any critical issues
- Provide accurate problem identification, ticket documentation, customer and vendor dialogue
- Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
- Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
- Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
- Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
- Contribute to the resolution of complex issues
- Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
- Collaborate with management and teams to handle questions or problems
- Act as a mentor for individuals
Required Qualifications:
- 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experienced in supporting Apple Operating Systems and Servers. (Apple ACSP or ACTC Certification would be advantageous)
- Knowledge of Apple hardware
- Microsoft Experience (preferably but not essential MSCE) - incl. AD, Exchange, Office 365, Intune MDM
- Experience of Network/Firewalls/Printers setup and maintenance
- Experience with Mobile Phone/Ipad setup
- Ability to Manage SLA's and Priorities
- Good Customer Service skills - Able to communicate clearly and precisely
- Excellent background in Technical Support - Managed services environment an advantage
- Knowledge of ITIL an advantage & certification is a plus
- Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills
Posting End Date:
19 Aug 2025
- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Reference Number
R-467938
