Senior Technology Operations Analyst - Apple Operating Systems

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst

In this role, you will:

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experienced in supporting Apple Operating Systems and Servers. (Apple ACSP or ACTC Certification would be advantageous)
• Knowledge of Apple hardware
• Microsoft Experience (preferably but not essential MSCE) incl. AD, Exchange, Office 365, Intune MDM
• Experience of Network/Firewalls/Printers setup and maintenance
• Experience with Mobile Phone/Ipad setup
• Ability to Manage SLAs and Priorities
• Good Customer Service skills Able to communicate clearly and precisely
• Excellent background in Technical Support Managed services environment an advantage
• Knowledge of ITIL an advantage & certification is a plus
• Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills