Senior Technical Support Engineer

Skills:

Key Responsibilities

• Design, implement, and maintain SCCM infrastructure, including distribution points, management points, and site servers.
• Manage and support Microsoft Intune in hybrid integration with SCCM, enabling unified endpoint management across on-premises and cloud devices.
• Perform advanced troubleshooting and resolve complex issues related to SCCM client installations, software deployments, patch management, OS deployments, and Intune device management.
• Manage SCCM and Intune co-management scenarios, including workload migration from SCCM to Intune.
• Develop and maintain SCCM software packages, applications, task sequences, and Intune policies/profiles.
• Automate routine SCCM and Intune tasks using PowerShell and other scripting tools.
• Monitor and optimize the performance and health of SCCM and Intune services.
• Collaborate with security teams to implement SCCM and Intune-based compliance and security policies.
• Maintain detailed documentation of SCCM and Intune architecture, configurations, and procedures.
• Provide technical support and mentorship to L1 and L2 engineers on SCCM and Intune issues.
• Coordinate with vendors and Microsoft support for escalations, patch management, and hybrid integration issues.
• Plan and execute SCCM upgrades, Intune configuration changes, and migration projects.
  

Required Skills & Qualifications

• 5+ years of experience managing and supporting SCCM environments.
• Hands-on experience with Microsoft Intune and hybrid co-management with SCCM.
• Expert knowledge of Microsoft System Center Configuration Manager.
• Strong understanding of Windows OS deployment using SCCM (OSD).
• Experience with Patch Management using SCCM and Intune.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Familiarity with Active Directory, Azure AD, Group Policy, Windows Server, and networking fundamentals.
• Experience troubleshooting SCCM client and Intune-managed device issues.
• Knowledge of Endpoint Protection and integration between SCCM and Intune.
• Excellent problem-solving, communication, and documentation skills.