Senior Technical Engineer

JOB PURPOSE

To execute service operations such as installation, commissioning, maintenance, breakdown support, and AMC services for textile machinery at customer sites. This role ensures high-quality service delivery, customer satisfaction, and compliance with company standards

ACADEMIC QUALIFICATIONS

Master / Bachelor / Diploma of Textiles or Relevant field.

EXPERIENCE

Minimum of 10 - 15 Years in the field of Spinning Mills / textile Quality control.

DUTIES AND RESPONSIBILITIES

• Perform on-site installation and commissioning of textile machinery in coordination with the team and customer.
• Troubleshoot and resolve technical issues promptly to minimize machine downtime.
• Conduct preventive maintenance as per schedule to ensure equipment reliability and performance.
• Provide timely and professional communication to customers during service visits.
• Maintain detailed service reports, including work performed, parts replaced, and feedback from customers.
• Follow safety guidelines, operational SOPs, and ensure compliance with quality standards during all service tasks.
• Collaborate with other service team members for complex installations or escalated problems.
• Collaborate with internal teams (R&D, Sales, Service for New Product Development / Continuous development in existing line of products)
• Provide feedback from the field regarding customer needs, technical improvements, or machine performance issues.

DESIRED COMPETENCY & SKILLS

• Good understanding of textile machinery (Spinning preferred)
• Basic electrical/mechanical troubleshooting skills
• Customer-oriented with strong interpersonal and communication skills
• Ability to follow instructions and work independently at customer sites
• Familiar with service documentation practices
• Working knowledge of MS Office and basic ERP or service reporting tools