Senior Support Manager

Introduction

Procurement functions in >80% companies are run on email/excel/phone calls - leading to inefficiencies, delays in procurement and cost leakages up to 20%. Procol is a platform to help procurement go from

legacy, manual, Excel / email-based processes to automated systems - becoming ~50% efficient, 2x faster and delivering 2-10% overall cost savings.

Founded in 2018, Procol's solutions have been securely deployed at many $1B+ global companies, helping procurement teams reduce costs, digitize procurements, and improve compliance by replacing emails and Excel workflows with the world's most user-friendly and secure procurement platform, managing a spend of over $5Bn+. Procol is rated 4.9/5 by trusted enterprises on G2 and has been featured by Forbes.

We're a team of ex-Google New York, Zomato, OYO who've worked at high-impact, growth companies and believe that we're on the journey of building one. Investors like Blume Ventures, Peak XV Surge, Beenext, and Rainmatter back us.

Hiring for Senior Support Manager

Senior Support Manager

What you will do

● Lead and Scale the Support Team: Build and manage a high-performing customer support team,

creating a culture of accountability, growth, and customer-centricity.

Lead & Scale:

Strategy & Processes:

Metrics & Reporting:

Optimization:

Tools & Systems:

Collaboration:

What would you bring to the table

• 3-5 years of experience managing customer support teams, preferably in a SaaS environment.
• Proven track record of

  building and scaling teams

  from scratch.
• Strong expertise in

  support processes, workflows, and tools

  .

• Analytical mindset

  — data-driven decision-making to improve KPIs.
• Excellent

  communication & interpersonal skills

  .
• A

  customer-first mindset

  and passion for delivering exceptional service.

Why you will love Procol

At Procol, we believe our employees are our greatest asset. We offer a dynamic work environment that

fosters creativity, collaboration, and growth. Benefits include:

Monthly advance salaries

Free breakfast and snacks

Employee and Family health insurance covered

Free subscription of PharmEasy, Clove, HealthifyMe, Lenskart, Wizio, Khyaal and Momly

Fast-paced growth with a startup impacting thousands of businesses

Upto 50% discounts on Sugar.fit, Tata 1mg, Food Darzee, Apollo and Heads up for Tails

Close collaboration with the founding team in building a successful company

Send your resume at hiring@procol.in