Senior Support Manager

Insightsoftware

12 - 20 years

15 - 30 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

ERP System Product Support Technical Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Bachelor's Degree in Business, Finance or Computer Science or relevant work experience
8+ years in customer service or technical support management, ideally in financial environments with overall experience in the IT Industry between 12-15 Years
Experience in Managing the teams and working in a Matrix Environment
Proficient with Salesforce or similar ticketing systems.
Hands-on experience with AI tools and implementing AI in support operations.
Strong client-facing communication and interpersonal skills.
Excellent problem-solving, critical thinking, and attention to detail.
Proven ability to lead, mentor, and develop high-performing teams.
Adaptable, organized, and effective in fast-paced, dynamic settings.
Deep commitment to customer service excellence and empathetic client support.
Required to work in U.S shifts or as defined by assigned requirements
Willingness to be on-call on holidays or weekends or as required by the business

Nice-to-Have Skills:

Familiarity with ERP systems like NetSuite, Oracle, SAP
Strong knowledge of databases (Postgres, SQL, Oracle)
Experience with cloud-based solutions and infrastructure
Knowledge of ITIL processes and best practices
Passion for technology and customer success

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