Senior Supply Chain Manager

As an Operations Manager at our company, your role will involve the following responsibilities: - Onboard 3PL partners and monitor their performance in alignment with the service level agreements (SLAs). - Ensure a high level of customer experience by promptly escalating fulfilment related issues to 3PL partners and tracking them until closure. - Identify and implement process improvements to enhance the efficiency and accuracy of the fulfilment and returns operations. - Develop and manage the fulfilment budget, ensuring cost-effective operations while maintaining quality and service levels. - Collaborate with marketing, customer service, and product teams to ensure alignment and coordination of fulfilment activities. - Utilize data and analytics to monitor key performance indicators (KPIs) and drive continuous improvement initiatives. Qualifications required for this role: - 2-4 years of experience in a similar role within a Direct-to-Consumer (D2C) e-commerce company. - Hunger for learning and growth, with a preference for joining an early-stage startup. - Strong problem-solving skills with a data-oriented and analytical approach. - Proficiency in program and project management. - Proven ability to lead and collaborate with cross-functional teams, prioritize high-impact activities, and manage complex projects. - Willingness to work from the Jaipur office for 6 days a week. If you are passionate about sla monitoring, process improvement, last mile logistics, B2C e-commerce, budget management, cross-functional collaboration, D2C operations, KPI monitoring, problem-solving, 3PL management, customer experience enhancement, project management, and data analysis, this role might be a perfect fit for you.,