Senior Student Counsellor

Location: Hyderabad, India

Organisation: South Australian College of English (SACE) - Hyderabad Franchise

Position Overview:

The Senior Student Counsellor will play a pivotal role in guiding prospective and current

students through their learning and career pathways at SACE Hyderabad. The role involves

providing expert counselling for IELTS, PTE, and English language programs, supporting students

with admissions, and fostering positive relationships to enhance enrolment growth.

The successful candidate will combine strong interpersonal skills with a deep understanding of

international education pathways, ensuring students achieve their academic and migration

goals while upholding the high standards of the SACE brand.

Key Responsibilities:

Student Counselling & Admissions:

• Provide one-on-one and group counselling sessions to prospective students regarding

IELTS, PTE, and English programs.

• Guide students on course selection based on their academic, professional, and

migration objectives.

• Assist students with registration, documentation, and orientation processes.

• Counsel students on study abroad opportunities, pathways, and eligibility requirements

in coordination with SACE HQ.

Enrolment & Conversion:

• Convert student inquiries into confirmed enrolments through effective counselling and

follow-up.

• Maintain a robust pipeline of prospective students through timely communication

(phone, email, in-person, digital platforms).

• Ensure enrolment targets are consistently achieved and reported.

• Track and update student inquiries, follow-ups, and admissions in the CRM/Student

Management System.

Liaison & Coordination:

• Work closely with the Centre Manager, academic team, and marketing staff to deliver a

seamless student experience.

• Liaise with education agents, schools, colleges, and universities to generate referrals

and build strong networks.

• Coordinate mock test schedules, workshops, and student information sessions.

Student Support & Retention:

• Provide ongoing support to enrolled students, addressing academic and personal

concerns.

• Monitor student progress and collaborate with trainers to ensure positive outcomes.

• Organise orientation programs, parent sessions, and academic counselling initiatives.

• Ensure high levels of student satisfaction and retention through proactive engagement.

Compliance & Reporting:

• Ensure adherence to SACE policies, academic standards, and franchise compliance

requirements.

• Maintain accurate student records, reports, and documentation.

• Prepare regular reports on admissions, student progress, and counselling activities for

management review.

Qualifications & Experience:

• Bachelor’s degree in Education, Psychology, Business, or a related field (Master’s

preferred).

• Minimum 4–6 years of experience in student counselling within the IELTS/PTE, English

coaching, or international education sector.

• Strong knowledge of IELTS and PTE exam formats and study abroad pathways.

• Proven track record of achieving enrolment and conversion targets.

• Experience working with education franchises or international institutes is highly

desirable.

Skills & Competencies:

• Excellent communication, presentation, and interpersonal skills.

• Strong counselling and persuasion abilities.

• Customer-focused with empathy and cultural sensitivity.

• Ability to multitask and manage high volumes of inquiries.

• Proficiency in MS Office and student management/CRM systems.

• Self-motivated with a results-oriented mindset.

Remuneration:

Competitive salary with performance-based incentives.

About SACE Hyderabad Franchise:

The South Australian College of English (SACE) is an internationally recognised leader in

English language education. Through its Hyderabad franchise, SACE is committed to offering

world-class IELTS, PTE, and English programs to students in India, equipping them with the

skills and qualifications needed to succeed globally.