Senior ServiceNow Developer

We are seeking a highly experienced and results-driven Senior Lead ServiceNow Developer with 5+ years of dedicated hands-on platform expertise and strong leadership capabilities. This role is critical for driving technical excellence, architecting scalable enterprise solutions, and leading a large development team of 30+ ServiceNow professionals. The ideal candidate will own platform delivery end-to-end while ensuring adherence to best practices, performance, and long-term platform strategy.

• Platform Authority: Serve as the primary technical expert, guiding platform standards, solution design, and development best practices.

• End-to-End Development: Architect, design, develop, test, and deploy complex ServiceNow solutions using Business Rules, Script Includes, Client Scripts, Flows, UI Policies, Workflows, Integration Hub, and other core capabilities.

Hands-on, in-depth development experience across any of the major ServiceNow modules, mentioned below:

• CSM (Customer Service Management) - Cases, Agent Workspace, Playbooks, Omnichannel flows.

• ITAM (IT Asset Management) - HAM/SAM, license compliance, asset lifecycle automation.

• ITOM (IT Operations Management) - Discovery, Service Mapping, Event Management, CMDB health.

• GRC (Governance, Risk & Compliance) – Policy & Compliance, Risk, Audit workflows, IRM.

• FSM (Field Service Management) – Scheduling, routing, dispatch, work orders, mobile workflows.
  

• Build secure and scalable integrations using REST/SOAP APIs, Integration Hub, MID Servers, and custom connectors.

• Maintain advanced scripting proficiency in JavaScript, GlideRecord, GlideAjax, Angular/React (for Service Portal/Next Experience), HTML, CSS.

• Develop custom enterprise applications using App Engine Studio and traditional platform tools.
  

• Own and enforce the full SDLC—requirements, design, development, testing, deployment, documentation, and post-production support.

• Drive efficient delivery using Agile/Scrum methodologies and maintain strict version control and deployment practices.

• Lead, mentor, and manage a large team of 30+ ServiceNow developers and administrators.

• Conduct deep code reviews, enforce coding standards, and ensure platform performance, security, and maintainability.

• Oversee resource planning, project delivery timelines, and coordinate efforts across multiple concurrent initiatives.

• Foster a culture of continuous learning, technical excellence, and effective collaboration.

• Collaborate with Enterprise Architects and stakeholders to define platform architecture, long-term roadmap, and automation strategy.

• Monitor platform performance, stability, compliance, and health to ensure alignment with ServiceNow best practices.

• Perform advanced troubleshooting and root cause analysis to resolve complex incidents and prevent recurrence.
  

• Lead platform upgrades, patching, cloning, and maintenance activities to ensure sustained reliability and feature adoption.
  

• 5+ years of dedicated ServiceNow development and administration experience.

• Mandatory Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)
  

• Highly Preferred:
  

• CIS certifications in any modules (ITSM, CSM, ITOM, ITAM, GRC, Secops, FSM, or TSM)
  

• Strong experience working in Agile/Scrum environments.

• Excellent communication skills to articulate complex technical concepts to stakeholders at all levels.

• Experience with Now Experience UI Builder, React, Angular.

• Knowledge of ITIL V4 processes and real-world implementation.

• Exposure to Automated Testing Framework (ATF), DevOps, and CI/CD pipelines for ServiceNow.

• Leadership experience managing and mentoring technical teams.