Meet Our Team
We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation.
Picture Yourself At Pega
Pega is changing the way the world builds software and the dynamic Journey teams help in focusing on implementing strategic solutions to real business challenges.This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale.Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems.
Senior Service Assurance Advisor, Modernization
, in this role, you’ll help Pega’s customers successful and in ensuring that they have the best experience using Pega Cloud services. He / She will work with customer teams or Pega’s partners to ensure a seamless migration and upgrade experience for the customer. It is also an endeavour of the migration service team to build automation into the migration process with tools and accelerators.
What You'll Do At Pega
60% Customer/Client Engagement, application design & development
- Engage with Clients to plan and execute, migration and/or upgrade projects across the application lifecycle and route to live/production
- Provide SME support to clients or regional Service Assurance team members on Modernization for identified migration gaps/issues
- Multitask and work during production crisis situations
- Troubleshoot infrastructure issues, analyze issues across database, cloud, middleware and DevOps stack
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Design & develop new or enhance existing automation tools in new applications modernization journey (upgrade/migration)
20% Collaboration with internal teams, Innovation
- Contribute to ideas and suggestions for Process/Product improvement
- Collaborate with multiple Tribes and Alliances while also ensuring timely and regular customer updates by owning challenges.
- Collaborate with global teams to remove impediments/blockers in order to keep issue investigations moving forward to meet established deadlines
10% Guide & coach the team on Modernization
- Mentor new members in the team on technical and process front. Provide timely help in case of highly challenging modernization issues
10% Skill development & technology learning
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups like SRT and manage conflict
Who You Are
Senior Service Assurance Advisor, Modernization
is a highly driven technical customer– facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills.
What You've Accomplished
Bachelor of Science in Computer Science or related technical discipline7-9 years of professional experience3-5 years of either consulting experience or a technical lead role3+ years Pega Consulting experience - preferredCSSA minimum certificationStrong oral and written communication skills, leadership and poise in pressurized situationsStrong teamwork skills with the ability to collaborate with other groupsStrong decision making and problem-solving skillsProven ability to interact directly with customers at a technical levelAbility to gain in-depth knowledge of existing and new Pega products and servicesInitiative and positive attitudeProfessional, organized, efficient and accurateTenacity, drive and the desire to succeed in a fast-paced environmentResourceful and creative troubleshooting skillsDeep commitment to quality
Additional Preferred Qualifications
Knowledge of AWS, PCF, GCPKnowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)Knowledge of database administration (Oracle, Postgres)Knowledge and experience with Javascript, SQL, and CSS/HTMLKnowledge of Operating Systems (specifically Windows, Linux)Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)"
Pega Offers You
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
Job ID: 22079
