Senior Sales Counselor

Senior Sales Counselor (SSC)

Location: Green Park, New Delhi | Full-Time, On-Site

At Redial Clinic, we don’t just manage diseases, we help patients reverse them. Our doctor-led clinic specializes in reversing chronic conditions like diabetes, hypertension, and obesity through personalized, science-backed approach.

Role Summary.

We’re looking for a Senior Sales Counselor who thrives in high-performance environments and is passionate about creating real transformation in people’s lives. SSC will be the first touchpoint for high-intent leads, guiding them through a decision that could truly change their health forever. This is not a call-center role, it’s a consultative, high-ticket sales position that demands ownership, strategic thinking and persuasive sales skills.

Key Responsibilities:

- Counseling high-intent inbound patients generated through social media and other marketing campaigns, and converting them to avail consultations and treatment programs.

- Maintaining high CRM accuracy with timely and structured follow-ups.

- Collaborating with team of doctors, trainers, and nutritionists for smooth onboarding. 

- Regularly optimizing pitches and closing scripts based on feedback and performance metrics. 

- Coordinations, as applicable, before and after consultations and esuring programs can begin without delay & runs effecitiently.

- Optimizing sales pitches, discovery flows, and closing scripts based on call audits.

- Presenting pricing, payment plans, and financing options transparently; driving timely collections and enrollment confirmations.

- Tagging, segmenting, and scoring leads in the CRM to support targeted nurture campaigns with the marketing team.

- Generating weekly funnel & source-wise conversion reports and sharing insights to improve campaign ROI.

- Logging FAQs and patient concerns to inform updates to sales scripts, patient education material, and clinic knowledge bases.

- Upholding ethical practices. Protecting patient confidentiality and data compliance in all systems and communication channels.

- Mentoring junior counselors through shadow calls, feedback, and role-play to raise team conversion rates.

Key Requirements:

- 4-5 years of proven experience in sales or client-facing roles (mandatory).

- Strong background in consultative selling, preferably in healthcare, automobile sectors or real estate. 

- Fluent in English & Hindi.

- Educational Qualification: Bachelor’s degree required. 

- Strong negotiation, objection-handling, and client engagement skills.

Regards

Anuraj Sharma

Anurajsharma@redialclinic.com

91+8700797206