Senior Retail Showroom Manager

Sales and Customer Experience

• Lead and motivate the showroom sales team to achieve sales targets and KPIs.
• Deliver exceptional customer service by ensuring a positive, informative, and personalized experience.
• Address customer inquiries and resolve any issues or concerns related to product selection, delivery, or installation.
• Build and maintain relationships with customers to encourage repeat business.

Showroom Operations

• Oversee showroom operations, ensuring that the space is clean, organized, and visually appealing.
• Ensure all furniture displays are updated regularly to reflect new inventory and seasonal trends.
• Manage the display of products in a way that enhances customer engagement and promotes sales.
• Coordinate with the warehouse to ensure products are available and promptly delivered.

Team Leadership and Development

• Train, supervise, and develop showroom staff to maintain high standards of customer service and sales performance.
• Conduct regular team meetings to discuss sales strategies, product updates, and customer feedback.
• Evaluate individual and team performance, providing feedback and coaching to drive continuous improvement.

Inventory and Stock Management

• Monitor and maintain inventory levels, ensuring that stock is adequately replenished based on sales trends.
• Work closely with the procurement team to ensure products are ordered in a timely manner and meet showroom demand.

Visual Merchandising

• Ensure that furniture displays are visually appealing and reflect the brand’s style and image.
• Work with the marketing team to plan and execute promotional displays and seasonal setups.

Sales Reporting and Analytics

• Track sales performance and generate daily, weekly, and monthly reports on sales figures, inventory status, and team performance.
• Analyze customer trends and feedback to optimize product offerings and improve customer satisfaction.

Collaboration with Other Departments

• Collaborate with the marketing and e-commerce teams to ensure online and offline strategies are aligned.
• Coordinate with the delivery and logistics teams to ensure timely and accurate deliveries.