Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gujarat
>
TELUS Digital
>
Senior Resource Planner

Senior Resource Planner

TELUS Digital

3 years

0 Lacs

gujarat india

Posted:3 days ago| Platform:

Apply

Skills Required

analyze data metrics forecast planning scheduling training compliance analysis projections service simulations staffing strategies support development backup management forecasting timing teamwork agile finance pricing diversity

Work Mode

On-site

Job Type

Contractual

Job Description

Requirements

Description and Requirements

Key Skills:

Analyze historical data, call volume patterns, and other relevant metrics to forecast future capacity (humans, seats, bots. equipment) needs
Develop and maintain detailed capacity planning models (humans, seats, bots, equipment), considering factors like staff scheduling, working hours, breaks, and training requirements
Validate client forecasts and requirements for trends and compliance with contractual agreements
Forecast full time equivalents (FTE) to meet targets based on the analysis of front office and back office volume projections, services metrics targets versus current performance trends on AHT, shrinkage (absenteeism and aux usage), attrition, occupancy, and service level
Project resource requirements (seats, equipment, bots) per account based on current manpower and existing/ upcoming business needs/ goals
Create simulations of staffing strategies to optimize utilization; create simulations required to support the request for proposal (RFP) process
Create and manage capacity utilization and monitors the actual costs versus the resource planning budget
Contribute to the creation or improvement of tools, processes, and workflows to reduce cycle times, improve error rates, and increase added value.
Provide feedback and guidance to Resource Planners on the team to improve performance and foster development, acting as a backup during the absence of the Manager of Resource Planning
Collaborate with cross-functional teams to understand business requirements and forecasted workload
Monitor the utilization of resources across sites compared to the resources capacity forecast and make adjustments based on actual performance and changing business conditions
Conduct in depth analysis to identify trends, patterns, and opportunities for resource capacity planning and allocation

Role: Sr. Resource Planner

Shift:

US Shift timings

Experience:

3+ years of experience in workforce management; 2+ years of experience in forecasting and planning

Shift Timing: 7:00 PM – 4:00 AM IST

EEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

More Jobs at TELUS Digital

Mega Walk -In (Sat)10th May ITechnical Support Voice

Noida

Experience: Not specified

INR 3 - 5 Lacs

Customer Service Associate

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

International Voice Sales Trainer

Noida

2 - 7 yrs

INR 5 - 8 Lacs

Bilingual Project Manager (French)

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Oracle DBA with Postgres and DocumentDB

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

TELUS Digital

Information Technology

Calgary

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Resource Planner