Senior Provisioning Support Engineer- Remote

Basic Scope of Job:

Instalink Provisioning systems (Nokia), Mobile Number Portability Platform and Provisioning Tools

Principal Duties and Responsibilities:

• Manage and support the

  Nokia Instalink Provisioning System

  for seamless service provisioning (voice, data, broadband).
• Monitor provisioning workflows, logs, and service activations to identify and resolve issues promptly.
• Troubleshoot provisioning failures and escalate critical issues to vendors when required.
• Maintain integrations between Nokia Instalink and OSS/BSS platforms, ensuring smooth communication with upstream and downstream systems (e.g., CRM, billing systems, HSS, network elements).
• Test, validate, and implement new features, patches, and configurations.
• Investigate system alerts, errors, and failures to ensure seamless provisioning operations.
• Provide

  24x7 support

  to internal customers for system and application-related issues.
• Perform system maintenance, backups, and upgrades to ensure platform availability.
• Configure, schedule, and monitor provisioning processes to meet SLAs/OLAs.
• Implement vendor-provided configuration changes and run acceptance tests for new solutions and services.
• Automate tasks and extract information by developing and implementing scripts.
• Perform regular reconciliations to ensure data integrity across provisioning systems.
• Analyze system performance, run traces, troubleshoot reported incidents, and resolve issues.
• Prepare and analyze reports, statistics, and trends for provisioning platforms.
• Support commercial teams with new requests, ideas, and marketing requirements.
• Facilitate project implementation across other divisions and departments.
• Continuously improve operational processes by studying system performance and recommending redesigns.
• Ensure compliance with company

  Information Security Policies

  , maintaining confidentiality, integrity, and security of all information assets.
• Meet quality, performance, and KPI targets while providing supporting documentation.

Education & Qualification:

• First degree or equivalent in a relevant discipline
• Minimum of 2–5 years of experience in telecom provisioning systems support.
• Experience working with

  Nokia solutions

  (e.g., Instalink, NetAct).
• Strong background in troubleshooting provisioning failures and workflow disruptions.

Experience:

• Minimum of six (6) years relevant work experience.
• Hands-on experience with Nokia Instalink Provisioning Systems.
• Strong understanding of telecom provisioning processes and protocols.
• Proficiency in SQL for query building and troubleshooting.
• Knowledge of telecom technologies (2G/3G/4G/5G, IP networks, broadband systems).
• Experience with system integration and APIs.
• Proficiency in automation and scripting (e.g., Python, Shell).
• Experience with monitoring and ticketing tools (e.g., Nagios, ServiceNow, Jira).
• Familiarity with GSM networking principles and protocols.
• Strong knowledge of UNIX/Linux administration and shell scripting.
• Good understanding of databases (e.g., Oracle, SQL).
• Familiarity with technologies like SOAP, Java, and CORBA.
• Strong troubleshooting and problem-solving skills
• Proficiency in Arabic, French, and English

Interested candidates please share CV: Z.Uddin@diyarme.com