Senior Program Manager

About Zeta

Next-Gen Banking Tech

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

1700+ employees

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

In this role, you will be leading a complex client program focused on Health Savings Account (HSA) solutions, partnering with U.S.-based healthcare benefit administrators to drive the successful launch and adoption of our platform. As a Program Manager, you will be responsible for orchestrating cross-functional teams to deliver seamless, compliant, and scalable solutions. You will work closely with clients and internal stakeholders, including Product, Engineering, Compliance, Operations, and Data, to ensure program alignment, execution, and long-term success.

This is a high-impact, client-facing role where you will play a central part in program planning, execution, risk management, and governance. Your role will be crucial in ensuring the on-time, on-quality, and on-budget execution of the program. By driving operational excellence and client satisfaction, you will directly contribute to the growth and strategic success of the organization in the rapidly evolving health-tech space.

Responsibilities

• Planning and Strategy - Collaborate with client counterparts to understand the overall scope of the program, timelines, bottlenecks, and other key factors, and develop a high-level strategy and plan to achieve the strategic objectives and business goals.
• Program execution and governance - Make significant contributions to the overall program execution. Ensure that all rituals are followed religiously, risks are identified well in advance and communicated, work on mitigation plans, and ensure that asynchronous updates are shared with relevant stakeholders without fail. Lead the daily and weekly cadences, as well as governance calls with senior client counterparts.
• Collaboration - Liaising with various product and release engineering teams at Zeta to assess the scope of changes a solution under consideration may require and determine a feasible, optimal release date that meets all business requirements.
• Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts, including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission, and data migration. Be hands-on and try out the various platform capabilities, including APIs, etc., to build a first-hand understanding and know-how of the platform.
• Stakeholder Management - Work closely with both external stakeholders (clients, vendors, etc.) and internal stakeholders (solution engineers, data engineers, product teams, etc.) to ensure smooth program execution. Also, work with the respective teams to handle any issues or escalations reported by the client or vendors.
• Resource Management -Identify and allocate resources, including budget, personnel, and equipment, to ensure effective utilization. Develop and manage the program budget, ensuring cost-effectiveness
• Change Management-Implement effective change control processes to manage alterations to the program scope, schedule, and resources. Communicate changes to stakeholders and ensure alignment.
• Training - Complete the courses that form part of the training curriculum to deepen your understanding of the Tachyon Platform and its various modules.

Skills

• Data-oriented
• Bias for action
• Exceptional program management skills
• Logically strong first principles thinker
• Excellent written/verbal communication and interpersonal skills, especially with external stakeholders
• Excellent interpersonal, organizational, leadership and mentoring ability
• Rigorous attention to detail
• Ability to thrive in ambiguous business environments and scale with limited resources
• Strong understanding of project management methodologies, processes, and tools.
• Ability to understand technical concepts on SaaS offerings via cloud (AWS), APIs, etc.
• Self-motivated with a drive to learn and adapt to new and ever-changing project demands
• Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
• Hands-on, i.e. ‘roll-up-your sleeve’ attitude

Experience & Qualifications

• 8+ years of experience in Technology and Delivery roles,
• Must have been involved in managing and delivering large cross-functional programs from inception to launch
• Prior experience in a client-facing role with medium to large clients
• Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
• Enterprise SaaS company should have some or all of the following characteristics : Software Characteristics Must have APIs & Implementation must involve some degree of integration with other systems

Equal Opportunity

• Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success