Senior Product Manager

About Zeta

Next-Gen Banking Tech

1700+

70%

US

EMEA

Asia

About The Role

• Tachyon Core Banking Platform
• Neutrino Digital Experience Platform
• Selene Conversational AI Platform
  

client-facing leadership

cross-functional delivery ownership

Job Location:

Responsibilities

• Product Delivery & Execution:
• Lead the end-to-end delivery of digital banking experiences for clients, from requirements gathering to rollout.
• Collaborate with engineering, design, and program teams to deliver high-quality outcomes on time.
• Manage the planning, prioritization, and execution of feature development and enhancements.
• Identify bottlenecks or inefficiencies in current delivery processes and drive continuous improvement initiatives.
• Stakeholder Management:
• Serve as the primary product contact for key clients in the US and European markets.
• Drive Client CSAT by proactively understanding requirements, managing expectations, communication, and delivery quality.
• Translate client goals into well-defined product roadmaps and align internal stakeholders accordingly.
• Team Leadership:
• Manage and mentor a team of 4-6 Product Managers; help them sharpen their product thinking and product craft.
• Foster a culture of accountability, clarity, and ownership within the team.
• Support the professional growth of PMs and guide them through the product career ladder at Zeta.
  

Skills

• Product sense
• Strong ability to drive clarity, problem solving, prioritization, and execution in ambiguous or fast-moving environments.
• Deep appreciation for product quality, usability, and velocity—with a bias for continuous improvement and driving simplicity.
• Communication
• Excellent written and verbal communication skills to articulate requirements and influence outcomes.
• Ability to effectively engage leadership and cross-functional stakeholders.
• Proactively flag risks and align on mitigation strategies in large delivery programs.
• Technical Acumen
• Fast learner with the ability to understand Zeta’s API-first, modular platform and cloud-native architecture.
• People Management
• Mentoring or managing PMs and growing them through structured feedback and support.
• Tools & Processes
• Proficiency in using product management tools, such as Jira and Confluence.
• Familiarity with agile development processes and principles.
  

Education And Qualifications

• 7–10 years of product management experience, with at least 2–3 years in a leadership role.
• Proven track record of managing client relationships in a B2B SaaS, fintech, or digital banking context.
• Hands-on experience with end-to-end delivery of complex software solutions across multiple stakeholders.
• Demonstrated ability to lead cross-functional teams, influence without authority, and deliver high-impact results.
• Experience in developing modern, cloud-native mobile / web products and interfaces with contemporary UI/UX patterns
• Software Engineering / Technical background
• An MBA from a Tier 1 school would be a bonus
  

Equal Opportunity