Senior Operations Manager, FA

• Strategically plan the forecast and roadmap for the business
• Provide clear direction, goals and optimizing resource allocation for processes / projects
• Assist the team to identify and eliminate roadblocks by partnering with global teams and technology teams.
• Provides coaching and training to team members as appropriate and according to the specific needs of the individual and the group.
• Hold sessions with the team to communicate any changes, issues, procedures changes
• Create a team culture where staff are customer focused and understand customer needs
• Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team

• Lead team leaders and team members in meeting daily operational SLA and KPI
• Review and process complex clients which needs review by senior leaders.
• Achievement of service standards and client specific requirements regarding quality assurance, daily reporting and end of month reporting Will be equivalent to 20% of total time in a day.
• Ensure the team provide accurate and complete information, solve problems and complete transactions in a professional and timely manner to agreed standards
• Detailed review of distributable income calculations for managed investment funds and liaising with external tax parties.
• Review of general and special purpose accounts for retail and wholesale managed investment funds.

• Guide Team leaders to set measurement system for the process
• Monitor and measure team and individual staff performance against agreed KPI s
• Provide regular feedback sessions (as specified in performance agreement) and performance improvement plans for team members who are not meeting agreed measures and standards
• Manage the performance of team members by coaching, providing regular feedback on performance, and completing performance management processes within agreed timeframes
• Manage team resources by ensuring availability and punctuality of team members

• Prepare data for monthly reports for clients and internal stakeholders
• Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity
• Manage escalations and seek to resolve them to the satisfaction of the customer and client
• Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements

Experience & Personal Attributes

• CA/CPA qualified would be added advantage.
• Working knowledge of Invest One application would be added advantage.
• Willingness to work in rotational shift starting at 4.30 am IST.
• All round grasp of accounting standards and taxation affecting the managed funds industry.
• Strong leadership skills and management skills
• Strong client services skills
• Strong project management skills
• Ability to work as a part of a team
• Problem solving, implementing practical solutions
• Ability to research and analyse legislative requirements and changes, update policy documents, checklists, templates, and procedures.
• Able to implement and complete project work both within teams and autonomously
• Able to co-ordinate conflicting deadlines
• Good communication skills both written and verbal
• Competent in Microsoft Office and ability to learn new software quickly