Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data
Chai Break is looking for Assistant Manager Catering Sales to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.
We’re looking for a Catering Operations Manager to oversee our catering operations and ensure seamless delivery! – Manage day-to-day catering operations, including logistics and supply chain management – Ensure high-quality food and service delivery to customers
we're looking for a Content Associate to join our growing team and assist our Senior Content Creator in bringing our brand stories to life Assisting in content creation & editing Coordinating with designers & photographers Brainstorming creative campaigns Managing content calendars