Asst. Manager – CRM

2 - 3 years

20 - 25 Lacs

Posted:3 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data

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