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Asst. Manager – CRM

Asst. Manager – CRM

Alp Retail

2 - 3 years

20 - 25 Lacs

Kolkata

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Skills Required

customer relationship management skills customer complaints customer service customer care problem solving crm management customer support operations relationship management customer centric customer handling communication skills crm

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Work from Office

Job Type

Full Time

Job Description

Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data

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Asst. Manager – CRM

Kolkata

2.0 - 3.0 yrs

INR 20 - 25 Lacs

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Asst. Manager – CRM

Experience & Salary

Skills Required

Work Mode

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Job Description

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Asst. Manager – CRM

Mock Interview

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