Senior Operations Manager

As a Senior Operations Manager at Embrace Earth Travels, you will play a crucial role in overseeing the day-to-day operations of our travel services. Your attention to detail and proactive approach will ensure operational efficiency and exceptional travel experiences for our clients. **Key Responsibilities:** - Coordinate and manage end-to-end travel bookings, including flights, accommodations, tours, and transport. - Liaise with vendors, suppliers, and partners to ensure timely service delivery. - Maintain and optimize internal systems and booking platforms to streamline operations. - Monitor and improve operational workflows to enhance efficiency and customer satisfaction. - Handle client inquiries, resolving operational issues, and managing last-minute changes effectively. - Prepare and manage travel documentation such as invoices, confirmations, and itineraries. - Support budgeting, reporting, and data analysis related to travel operations. - Stay updated with industry trends, compliance requirements, and technology solutions. **Qualifications Required:** - Bachelor's degree in Tourism, Business, Hospitality, or related field. - Minimum 8 years of experience in travel operations, travel agencies, or tour management. - Strong understanding of GDS systems (e.g., Amadeus, Sabre, Galileo) and booking tools. - Excellent organizational, problem-solving, and multitasking skills. - Strong communication skills with a customer service orientation. - Proficiency in MS Office; experience with CRM or travel ERP systems is a plus. - Ability to work under pressure in a fast-paced environment. **Preferred Skills:** - Experience with international travel logistics and vendor negotiations. - Multilingual skills are a plus. - Familiarity with visa processes and travel regulations. At Embrace Earth Travels, we offer a competitive salary with performance bonuses, opportunities for career growth, a collaborative team environment, and travel benefits and discounts. If you have a minimum of 8 years of experience in tour operations or coordination and are excited about this opportunity, please send your CV to yashoda.g@embraceearth.in or contact Ms. Yashoda at +91 93240 72513. (Note: Experience: tour operations or coordination - 8 years preferred),