Senior Operations Manager

Job Description

The position is responsible for the profitability of the city as a whole and provides the necessary support to all stores to ensure smooth and unhindered operation at all times. Provides the administration support to the back end working force of each city and is responsible for the brand image of Cookie Man. Responsibilities Guiding and monitoring shop managers and franchises to exercise better controls and derive the optimum profitability of stores. Maintain Guest Relations. Financial Audits and rectification. Maintaining schedules and monitoring the same. Tie ups for the city and marketing support within the city. Identification of new areas for expansion and potential of the same. Controls aspects of every store. Operating and financial Audits and rectification. Exploring other sale opportunities during events such as pop-up stores, etc. Good Communication skills and high levels of confidence. Good leadership qualities and good interpersonal skills. Should be hospitable with service orientation. Analytical capabilities. Possess training and motivational skills. Exposure to the food industry. Should be able to lead by example. Must possess skills of man management and basic number crunching knowledge. Aptitude towards marketing required. Should be a team player since the position requires to co-ordinate with all departments within the company. As part of training, is expected to learn baking and all aspects of Operations. Should take pride in wearing branded Cookie Man uniform. This is a hard-core liable job and will require him to be in the field at all times.