Senior Operations Manager

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we're looking for exceptional talent to reimagine the way the world works.

About Instawork Robotics Labs

Instawork Robotics Labs is a new initiative within Instawork. We work with the world's leading robotics and AI labs to collect, manage, and deliver high-quality training data at scale - using a worker network of 10M+ professionals across the US and six countries. This is early. This is foundational. What we build now will define the next decade of robotics.Why this role exists (read this first)At Instawork Robotics Labs, we're building the operational backbone that powers robotics and AI labs across the world. Not dashboards. Not pilots. Real data, at real scale, in real environments.This role is for someone who doesn't only want to run ops. They want to build the operating system.
If you've ever looked at chaos and thought give me 30 days and a mandate - keep reading.What you'll actually do

You will own and execute end-to-end robotics data collection programs in the APAC region. That means:

Launching new data collection programs from zero

• Setting up residential homes, offices, Airbnbs, and field locations from scratch
• Designing workflows that work in the real world, not slides
• Running multi-city, multi-country operations
• Recruiting, onboarding, training, and managing large worker cohorts across APAC
• Ensuring diversity, quality, speed, and safety at scale
• Leading leaders
• Managing Team Leads, Trainers, QA Leads, and Ops Managers running parallel programs
• Holding the bar on output, quality, and velocity
• Working with external muscle
• Partnering with BBOs, staffing firms, logistics vendors to rapidly scale capacity
• Knowing when to build in-house vs. augment externally
• Executing under ambiguity
• Client requirements will change, Data specs will evolve
• Timelines will compress
• You will adapt fast and still deliver
• Being on the ground
• Travel is part of the job
• You'll see operations where they actually happen, not just through reports
  

What makes this role hard (and fun)

• No playbooks exist you'll write them
• Scale will come before perfection
• Every project looks different
• Failure is fast, learning is faster
• Quality is non-negotiable
  
  
  

If that excites you, you're in the right place.
What we're looking for (beyond the rsum)