Job
Description
About Us: At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Description and Requirements Must have 5+ years of experience. Support of LAN, WAN, switching/routing, Data Center infrastructure including Cisco ACI, Next-Gen firewalls. Good knowledge of Routing & Switching, Switching Layer 3 HSRP, VRRP, VLAN configuration, VTP and STP Experience with FTD/FMC, ISE, Wireless APs, and DUO (MFA) is nice-to-have. Understanding and troubleshooting of the VPN environment, related issues. Good knowledge Routing OSPF, EIGRP, BGP, MPLS, policy-based routing Knowledge and experience of Cisco Nexus switches, VPC and VDC Design and deploy CISCO ISE solutions to secure network access and enforce policies. Integrate CISCO ISE with existing switching and routing infrastructure. Understanding of Cisco ASA, FTD firewalls. Responsible for writing and reviewing change requests as a part of the change management process. Monitor and provide recommendations in improving overall network performance. Prepare documentations including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools. Assisting with the resolution on issues and actively participating in problem management activities. As a member of the network operations team participate in an On-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure. Additional Job Description Education Qualifications: CCNA certification or knowledge Project Requisites: Good Experience in AWS, Migration. Manage day to day operations during the shift as per the defined operating procedures. Support the team to work on the tasks by respecting the defined priority. Ensure SLAs are met and maintain DSR of the various tasks. Candidate should be able to work in permanent Night Shifts (6pm IST-3am IST from March to Nov & 7pm IST - 4am IST from Nov to March) Candidates should be okay with Mandatory “On-Call” support during off-shift hours and during holidays/week-offs for Sev1/Sev2 issues on a rotational basis. Good Communications Skills Required Skills in AWS Networking: Site-to-Site VPN Direct Connect VPC (Virtual Private Cloud) VPC Peering Security Groups AWS Load Balancer Good knowledge on AWS routing. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less
