Posted:13 hours ago|
Platform:
Work from Office
Full Time
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.
• Provides support to the operations team as well as for the trainers for knowledge transfer and training plans
• Own internal & client sessions and drive the next steps• Accountable for time to effectiveness of meeting quality scores• Provides guidance to trainers in training content creation• Provide insights for business improvement with respect to quality hygiene• Shares guidelines in preparation of process maps• Validates knowledge transfer• Provides support for any process-level issue/risk mitigation• Ensures process and contextual training success criteria are met• Ensure all operating resources achieve desired knowledge benchmarks• Share RCAs, plan of action with required coverage on escalations with Genpact and client stake holders• Help disseminate regular quality updates in the form of emails and huddles on the floor• Accountable for bottom quartile management (BQM) on quality scores• Monitors, coaches and gives feedback to trainersQualifications we seek in you!Minimum Qualifications• Extensive knowledge of Customer Care • Should have been a part of the training and or quality function or holding a training and quality assurance experience• Good communication skills, should be in a position to handle multiple stakeholders
Genpact
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
6.0 - 15.0 Lacs P.A.
kolkata, west bengal, india
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
5.235 - 6.655 Lacs P.A.
9.0 - 10.0 Lacs P.A.
1.75 - 3.0 Lacs P.A.
hyderabad
5.0 - 9.0 Lacs P.A.
pune, manapparai
5.0 - 15.0 Lacs P.A.
13.0 - 15.0 Lacs P.A.
panvel, virar
Experience: Not specified
1.0 - 3.5 Lacs P.A.
22.5 - 27.5 Lacs P.A.
