Senior Manager

Job Description

Experience : 3-5 Years CTC : 5L PA Location : Gurgaon About the Company Toyota Tsusho Insurance Broker India Private Limited, established in 2008 and now a leading Insurance Broker across India. We at TTIBI understand that customer satisfaction is the essence of a successful organization driven by an experienced team of professionals who cater to Insurance needs of corporates with tailor-made Insurance products and services. We are committed to render our expertise in terms of prompt and value-added services to our clients at optimized costs, on time every time. TTIBI is the only Indo-Japanese Insurance Broker in the country, licensed by IRDA to facilitate Insurance Programs in Life, Non-Life and Reinsurance segments. It is promoted by Kirloskars- One of the oldest and reputed Indian business houses and Toyota Tsusho Corporation, Japan - a trading and services conglomerate with presence in Insurance distribution in 13 countries. TTIBI commenced its operations from Bangalore (HO) with offices in Delhi, Chennai, Pune, Ahmedabad, and presence in 30 other cities. About the Role Position : Non EB - Claims (Manager/Senior Manager) Responsibilities Good Interpersonal connection with IBAI. Knowledge of Claim intimation process. Knowledge of Surveyor appointments based on quantum of loss. Coordinating with Insurance co. & Customer for documentation. Knowledge of claim documents required for various LOB. Claim processing & settlement of admissible claims. Handling Customer Grievances. Handling escalations, solving the Queries. Scrutiny of claims. Arranging Joint meetings with all stakeholders for claims discussions in case of ambiguity. Conducting survey of vehicles. Building relationships with repairers and stakeholders. Loss minimization based on technical and soft skills. Maintaining good working relationship with insurance Company, Dealers, Surveyors and customers, Understanding the issues. Follow up with Insurers for settlement like DV, submission of signed DV and claims consent from Insured etc. Qualifications Academic: Graduate and above Technical / Professional: Required Skill Set Insurance claims process Industry: Insurance / Broking Required Skills Good Communication Skills English and Local Language. Negotiation, questioning and decision-making skills. Organizational and time management skills. The ability to work well under pressure. The ability to think strategically. Initiative and the ability to adapt quickly to different situations. Discernment and the ability to assess a situation objectively. Attention to detail and sound report-writing skills. Show more Show less