Senior Manager- Strategy and Operations

About Porter

Porter

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

user obsession, ownership, and collaboration

scale meets purpose

Role Overview:

We are looking for a strategic and analytical team player to own the functions of the partner lifecycle from acquisition and onboarding to retention and engagement of the partners. The role involves driving growth across channels, reducing friction through product/process improvements, and leading central initiatives to enhance partner experience and efficiency. First-principle thinking, execution ownership, and cross-functional collaboration are key to succeeding in this role.

Key Responsibilities:

Onboarding Optimization: Streamline the partner onboarding process to reduce turnaround time (TAT) while maintaining compliance and quality standards.

Retention & Engagement: Track key metrics like churn, LTV, and satisfaction to design interventions that improve long-term retention and drive sustained engagement.

Customer & Partner Insights: Continuously gather and analyze qualitative and quantitative feedback to understand pain points, inform product/process improvements, and reduce operational friction.

Cost Optimization: Monitor and improve cost-efficiency in acquisition and retention efforts to maximize ROI.

Communication & Training: Build effective partner communication strategies and training programs to support onboarding, education, and ongoing enablement.

Competitor & Market Analysis: Conduct regular benchmarking to identify trends, strategic opportunities, and areas of differentiation.

SLA Monitoring & Issue Resolution: Ensure adherence to SLAs and drive resolution of partner/customer issues in a timely and efficient manner.

Skills and Qualifications:

• Analytical Ability and Structured Thinking: Strong analytical skills to interpret data, identify trends, and make informed decisions. Ability to think critically and develop structured strategies to drive growth.
• First Principle Thinking: Question assumptions and solve problems from fundamental truths. Innovate and optimize processes beyond conventional approaches.
• Stakeholder Management: Excellent interpersonal and communication skills to effectively collaborate with internal teams, external partners, and stakeholders at all levels.
• Team Management: Experience in managing teams and leading team leads to achieve goals and objectives.
• Data-Driven Mindset: Comfortable working with data and utilizing data-driven insights to inform decision-making processes. Proficiency in data analysis tools and techniques.