Senior Manager Service - Key Accounts

Who we are

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Job Title: Key Account Manager

Location: [Gurgaon/Bangalore/Mumbai]
Reports to: Director - Service
Employment Type: Full-Time

Role Overview:

We are seeking a dynamic and experienced Key Account Manager to lead and manage major strategic pan-India accounts in the field of Building Management Systems (BMS), Fire and Security Solutions. This role is pivotal in driving business growth, ensuring operational excellence, and maintaining strong client relationships across multiple locations.

Key Responsibilities:

Account Management & Relationship Building

• Serve as the primary point of contact for assigned key accounts.
• Build and maintain long-term relationships with stakeholders across client organizations.
• Understand client needs and align solutions to meet strategic objectives.

Sales & Business Development

• Identify and pursue new business opportunities within existing accounts.
• Develop account-specific sales strategies to achieve revenue targets.
• Collaborate with internal teams to prepare proposals, presentations, and pricing strategies.

Operations & Service Coordination

• Coordinate with service and operations teams to ensure timely delivery and support.
• Monitor service performance and drive continuous improvement initiatives.
• Ensure compliance with SLAs and quality standards.

Financial Management

• Drive timely cash collection and ensure account reconciliation.
• Monitor outstanding payments and resolve billing issues proactively.
• Work closely with finance teams to maintain healthy account receivables.

Reporting & Analysis

• Provide regular updates on account performance, forecasts, and pipeline.
• Analyse market trends and competitor activities to inform strategy.
• Maintain accurate records in CRM and other reporting tools.

Qualifications & Skills:

• Bachelor’s degree in Engineering, Business Administration, or related field; MBA preferred.
• 5–8 years of experience in key account management, preferably in BMS or electronic security systems.
• Proven track record of managing large, multi-location accounts.
• Strong understanding of building technologies, security systems, and service delivery models.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel across India as required.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to work with leading clients and cutting-edge technologies.
• Collaborative and growth-oriented work environment.