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Concentrix
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Senior Manager, Operations

Senior Manager, Operations

Concentrix

12 years

0 Lacs

Vadodara Gujarat India

Posted:2 weeks ago| Platform:

Apply

Skills Required

service scaling vision leadership development drive effectiveness pipeline design data planning support marketing compliance management efficiency metrics communication negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

The Role:

The Delivery Leader, Operations will be responsible to manage the service delivery for a domestic customer. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well- being and operational rigor. We are looking for a dynamic people leader who understands the - bigger picture, and can balance strategic vision and thought leadership with execution excellence.

Essential Job Elements:

P&L:

Operations

Team management:

Strategy:

Client Satisfaction:

Business Growth:

Compliance:

Profile & Experience

12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
Expertise in Operations, KPI Delivery & Client Management
Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
Experience of managing P&L, driving performance and growing businesses
Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
Analytical acumen and the ability to streamline complex processes.

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Senior Manager, Operations