Job
Description
The CoinDCX Journey: Building Tomorrow, Today At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIG H with us ! Inside CoinDCX’s Business and Strategic Alliances Te amOur Business and Strategic Alliances team drives innovation by forging key partnerships that enhance our offerings and market reach. We thrive on collaboration and strategic thinking to create value for CoinDCX and our partners. If you’re a visionary with a knack for building meaningful alliances, join us in driving the strategic direction of digital financ e. You need to be a HODLer of th ese8+ years of experience in account management, client relations, or similar roles, preferably in the crypto, fintech, broking or financial services indust ry.5 years of team management experie nceProven track record of managing teams, driving client satisfaction, and achieving revenue grow th.Deep understanding of cryptocurrency trading, blockchain technology, and the crypto exchange ecosyst em.Strong leadership, interpersonal, and communication skills with the ability to build lasting client relationshi ps.Data-driven mindset with the ability to analyze performance metrics and implement process improvemen ts. You will be mining through these t asksLead, mentor, and manage a high-performing team of account managers to ensure they meet and exceed client satisfaction and revenue targ ets.Set clear objectives, KPIs, and performance metrics for the team, conducting regular reviews to maintain accountability and gro wth.Foster a culture of collaboration, innovation, and client-first focus within the t eam.Oversee the development and execution of personalized account strategies for high-net-worth traders, institutional clients, and key partn ers.Ensure seamless engagement, and retention of top traders, addressing their unique needs and optimizing their trading experie nce.Serve as an escalation point for resolving complex client issues, ensuring quick resolution and long-term satisfact ion.Identify growth opportunities with top traders, facilitating cross-selling and upselling of platform services and featu res.Cultivate strong, trust-based relationships with key clients, acting as a primary point of contact for strategic discussi ons.Collaborate with sales and marketing teams to drive targeted campaigns aimed at high-value accou nts.Stay informed about market trends, competitor activities, and regulatory changes in the crypto space to proactively address client ne eds.Provide regular reports and insights to senior leadership, highlighting team performance, client feedback, and areas for improvem ent.Offer strategic recommendations to enhance platform features and services based on client interactions and feedback basis customer vo ice.Ensure that all account management activities adhere to company policies, legal standards, and industry regulati ons.Monitor client activities for potential risks, collaborating with compliance and risk teams to mitigate iss ues.Evaluate and onboard vendors to ensure smooth operations of the VIP teamWork closely with multiple teams and make all distribution channels be it calling, messaging and other growth comms operational and effec tiveRun an efficient and effective team that can enhance customer experience on plat form Are you the one? Our missing blockYou are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving s pace.The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic lands cape.You act like an owner, constantly striving for excellence, impact, and tangible results in everything yo u do.You embrace a ‘We over Me’ mindset, growing individually while fostering the growth of those around you.Change is your catalyst, igniting your passion to build and inno vate.You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what’s poss ible. Perks That Empow er YouOur benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suit s you.Design Your Own Be nefit: Tailor your perk package to fit your unique needs. Whether you’re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most t o you.Unlimited Wellness L eaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.Mental Wellness Su pport: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and conn ected.Bi-Weekly Learning Ses sions: These sessions are more than just updates—they’re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving land scape. Show more Show less
