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Senior Manager - Growth

Senior Manager - Growth

Kapture CX

8 years

0 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform:

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Skills Required

ai automate drive saas metrics resolve engagement management communication presentation data automation collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Senior Manager - Growth (5–8 yrs)Location: BengaluruType: Full-time

About Kapture CX

Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.

Role Overview

We’re looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You’ll act as the strategic partner for clients. Ideal for SaaS enterprise sales professionals ready to transition into a high-impact Customer Success & growth role.

Key Responsibilities

Manage and grow relationships with enterprise clients across geographies
Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals
Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption
Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders
Identify and close upsell/cross-sell opportunities within the account portfolio
Handle escalations, ensuring proactive engagement and long-term client satisfaction

Requirements

5–8 years in Enterprise Sales or customer success within SaaS or Tech
Strong client management, communication, and presentation skills
Analytical and data-driven approach to customer health and retention
Proven track record in renewals, adoption, and revenue expansion
Interest in CX, automation, and AI-driven SaaS solutions

Why Kapture CX

Work with a fast-growing SaaS company redefining customer experience through GenAI and automation
High-ownership role with direct impact on customer growth and retention
Collaborative and growth-oriented culture

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Kapture CX

Customer Experience Management

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Senior Manager - Growth