Senior Manager, Enterprise & Operational Risk

Key Responsibilities:

Enterprise & Operational Risk Framework Implementation

• Partner closely with the Head of Corporate Risk CEMEA to implement and embed the Enterprise Risk Management framework across the region
• Drive hands-on execution of the Operational Risk Framework, working directly with business teams to integrate risk management into their processes and workflows
• Lead the design and rollout of Risk and Control Self-Assessment (RCSA) processes across business units, defining in-scope processes and ensuring comprehensive coverage
• Provide direct support and guidance to business teams in completing RCSAs, conducting quality reviews, and driving continuous improvement
• Enable business teams to conduct effective risk assessments by developing practical tools, and guidance materials
• Build and maintain user-friendly guides for logging risks, issues, and operational events, driving adoption and consistent usage across teams
• Analyze risk and issue data to identify trends, concentrations, and emerging themes for management attention
• Support business units in developing risk mitigation plans and tracking progress to closure
• Drive control reassessment activities based on identified issues and changing risk landscapes
• Develop risk reporting and dashboards that provide actionable insights to management

Risk Governance & Committee Management

• Own the end-to-end administration of CEMEA Risk Committee, ensuring they operate effectively as forums for risk oversight
• Develop and manage risk committee agendas in partnership with the Head of Corporate Risk CEMEA, ensuring the right topics receive appropriate focus and time
• Coordinate with business teams and stakeholders to gather high-quality content and materials for committee discussions
• Prepare executive-level risk committee papers, presentations, and briefing materials that clearly articulate key risks and required decisions
• Ensure risk committee materials meet quality standards and are distributed to members with adequate time for review
• Facilitate effective committee discussions by ensuring proper preparation, documentation, and follow-up
• Maintain comprehensive action logs from risk committee meetings and proactively follow up with owners to drive timely closure
• Track and report on the status of committee actions and decisions, escalating delays or issues as appropriate
• Drive consistency in governance processes, templates, and standards across sub-regional risk committees
• Support the establishment and documentation of escalation protocols to ensure material risks flow appropriately from sub-regional to regional committees
• Continuously improve risk committee effectiveness based on feedback and evolving business needs.

Essential Experience & Qualifications

• Minimum 10 years of relevant experience in enterprise risk management and operational risk in financial services
• Hands-on experience implementing ERM and operational risk frameworks at a multinational bank or financial institution, OR
• Experience at a top-tier consulting firm (Big 4 or leading strategy/risk consultancy) working with clients to design and implement these frameworks
• Proven track record of successfully embedding risk frameworks and driving adoption across complex organizations
• Deep practical knowledge of RCSA processes, risk assessment methodologies, and operational risk management
• Experience managing risk governance forums and producing executive-level risk reporting
• Strong understanding of payments, banking, or financial services risk landscapes
• Advanced degree (MBA, Master's) or professional certifications (FRM, PRM, CFA, CPA)