Senior Lead Business Analyst - QM

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Are you interested in playing a key role in defining the future of Aerospace and Defense? If so, we are hiring an ERP Business Analyst with a focus in the Plan to Sustain Quality management area to help drive our oneRTX: Process & Systems Transformation program.

The OneRTX: Process & Systems Transformation Program will harmonize key business processes, associated tools, metrics, and reporting across the company, enabling the migration of capabilities into standardized ERP systems. RTX has chosen SAP’s S/4HANA to enable our future ERP system and has largely concluded the strategic definition and design phase and is now entering the initial blueprinting, build and support phases.

The ERP Business Analyst – Plan to Sustain is responsible for the successful delivery within each phase of the program:

• Blueprint – detailed design for processes, utilizing best practices and maximizing process harmonization opportunities; evaluation of gaps and making scope decisions.
• Build – collaborate with an integrated team of external resources and internal RTX team members in the configuration and development of system capabilities.
• Testing – support the creation and execution of test scenarios and scripts; work alongside business leaders and testers to ensure proper functionality and defect resolution.
• Cutover & Hypercare – support successful migration from legacy systems to new environments. Support go-live and the continuation of RTX business’ financial and operational performance.

You are the ideal candidate if you have experience working within an organization that is responsible for driving large, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP’s S/4HANA solution for Quality module

Job Responsibilities:

The Quality resource will be responsible in supporting Configuration and WRICEF aspects from various Business Units (BUs) to go with an approach of standardized functionalities across the organization.

• Collaborate with business and digital team members and cross-functional teams to understand business requirements and provide design and configuration guidance on utilizing the ERP system effectively.
• Possess deep expertise in SAP QM functionalities, including inspection types, plans, MIC's quality notifications, certificates...
• Demonstrate strong experience in SAP module integration, particularly with Logistics, Production Execution, and Order-to-Cash (O2C) processes, especially in the context of certification handling.
• Configure and manage SAP systems to support quality processes effectively.
• To be able to assist both the data team and process teams in data mapping, validation, and testing activities.
• Collaborate with cross-functional stakeholders including BU teams, vendors, and SAP consultants to ensure seamless support and implementation.
• Responsible for delivering functional specifications for enhancements, integrations, data conversion programs, reports, and workflows as needed.
• Support the creation of new and innovative solutions to support digital and business strategies and common design aspirations.

• Assist data team and process teams in data mapping activities and testing.
• Document common solutions, including configuration documents, process flows and data policies.
• Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope for Plan to Sustain as part of the program.
• Mentor less experienced team members in specific areas of the Plan to Sustain business process hierarchy.
• Ensure that RTX is positioned for future success within all functional areas of Plan to Sustain.

Required Qualifications:

• Working knowledge of Plan to Sustain business processes and technical system knowledge in the following areas:
  • Quality Master Data - Material Masters, Quality info records (QIR’s, Master inspection characteristics (MIC’s), Inspection plans
  • DQR, CAPA process handling
  • Goods receipt inspection process, In process and stock transfer inspection process
  • Quality notification processes
• In-depth knowledge and hands-on experience with SAP systems including system configuration, data management
• Communication and Collaboration: Excellent interpersonal skills with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Strong teamwork and collaboration skills.

Preferred Qualifications:

• Around 8+ years of experience configuring and supporting SAP QM along with the integration with external systems
Experience working on large, complex A&D enterprise projects
• - or similarly regulated, large organization.
• Experience with SAP (S4 HANA) systems including system configuration, data management, and reporting capabilities
• Experience with agile frameworks/iterative approaches to software development and implementation projects.
• Curiosity and Innovation: create a culture of innovation and strive to adopt solutions which allow RTX to grow and utilize new technologies.
• Problem-Solving: Demonstrated ability to identify system issues, troubleshoot problems, and propose effective solutions. Strong attention to detail and commitment to quality.
• Adaptability: Comfortable working in a fast-paced, dynamic environment and quickly adapting to changing business needs and priorities.
• Compliance Mindset: Familiarity with financial regulations, controls, and security measures. Experience implementing and maintaining compliance standards within an ERP system.

Required Education:

• Bachelor’s degree and 8+ years of relevant experience, or Advanced Degree in a related field and eight years of relevant experience

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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