Senior Inside Sales Executive

Position Overview

Senior Inside Sales Executive

This position serves as a key link between customers, internal teams, and OEM partners, ensuring seamless pre-sales coordination and timely order closures.

Key Responsibilities

Lead Generation & Business Development

• Proactively identify and qualify business opportunities through calls, emails, LinkedIn, events, and reference networks.
  
• Maintain an active database of potential customers across enterprise, SMB, and government segments.
  
• Follow up on marketing-generated leads and convert them into sales-qualified opportunities.
  

Customer Engagement & Relationship Management

• Understand client requirements related to

  servers, storage, networking, firewall, and cloud infrastructure.

• Present appropriate solutions in collaboration with the pre-sales and technical teams.
  
• Maintain excellent relationships with existing customers to drive renewals and upselling opportunities.
  
• Handle customer queries, quotations, and commercial negotiations professionally.
  

Quotation & Commercial Management

• Work closely with OEMs and distributors for pricing, solution configuration, and special deal approvals.
  
• Prepare accurate proposals, techno-commercial quotes, and RFP responses.
  
• Coordinate with internal teams to ensure smooth order processing, delivery, and billing.
  
• Track purchase orders, payment follow-ups, and collection schedules.
  

Coordination & Reporting

• Collaborate with field sales, pre-sales, and support teams to ensure customer satisfaction.
  
• Maintain updated sales data in CRM (leads, funnel, and closure status).
  
• Generate periodic MIS and pipeline reports for management review.
  
• Support the marketing team with input on campaigns, events, and promotional activities.

Key Performance Indicators (KPIs)

• Achievement of quarterly and annual revenue targets.
  
• Number of qualified leads generated and converted.
  
• Customer satisfaction and retention rate.
  
• Timely follow-up and CRM accuracy.
  
• Contribution to new business accounts and renewal revenue.