Senior Generalist - Human Resources and Operations

What You Will Achieve and Key Responsibilities

As a Senior Generalist, you will play a critical role in ensuring seamless operations, driving core people practices, and enabling a high-quality employee experience for our India team. Your responsibilities will span across multiple HR functions, with a strong focus on local execution and on-ground ownership.

• Operate as a key stakeholder in the org wide performance management process

• Ensure sanity of the process, and drive completion based on timelines

• Perform deep checks pre and post the execution of the performance management cycle to minimize disruption

• Step in, wherever required, with sessions, or additional handouts to clearly explain the process to all team members involved and ensure that the experience is rewarding to all

• Support key payroll functions such as tracking and managing reimbursements as well as maintaining sanity in consumption of benefits

• Partner with the Accounts team to ensure clarity on all issued invoices and compliances required to process them

• Conduct regular 1:1s with team members in India to identify areas of success, concern and opportunity

• Design and administer quarterly pulse surveys to gather structured feedback

• Analyze pulse data and surface actionable insights to the leadership team

• Drive completion of all initiatives that are assigned under this responsibility in the stipulated timeline

• Program manage learning sessions as per the global L&D strategy or local needs, including logistics, calendar invites, and session coordination.

• Support facilitation, if required, depending on session context and participant group.

• Collaborate with leadership to develop agendas for India-based strategy huddles and offsites and team planning sessions; own subsequent execution end to end

• Manage day-to-day office operations, including access provisioning, coordination of physical space updates, and general upkeep.

• Oversee logistics for equipment setup, shared resource management, and physical branding elements.

• Facilitate the completion of documentation that requires in-person execution.

• Support any additional workspace-related needs as they arise.

• Manage relationships with key local vendor partners (e.g., office services, wellness providers).

• Ensure timely collection of monthly invoices and resolution of any vendor-related issues.

• Partner with functional leaders to support thoughtful team structuring decisions, including career progression planning.

• Contribute inputs that reflect a holistic view of role expectations, organizational needs, and employee development trajectories.

• Manage access, data integrity, and privacy settings on HR platforms such as Keka and Ashby.

• Act as the first line of support for HR tech queries from the India team.

• Design and implement localized benefits and wellness policies aligned to employee needs.

• Track benefit utilization trends and suggest improvements or new offerings.

• Conduct competitor benchmarking and cost-benefit analyses to recommend enhancements to the benefits suite.

fluid generalist role

This role sits at the heart of our India operations and is instrumental in shaping the day-to-day experience of our team members. As we scale, its essential that our systems, processes, and people practices keep pace and this role ensures exactly that. From enabling smooth office operations to driving meaningful people programs, youll be the connective tissue that links strategy with execution, and employee needs with organizational goals. Your work will directly influence how supported, connected, and empowered our team feels which makes you a critical part of our growth journey.

This role demands a rare combination of operational excellence and strategic sensitivity. Were looking for someone who thrives in ambiguity, demonstrates resilience in the face of shifting priorities, and consistently follows through on execution. The ideal candidate will bring strong interpersonal tact to handle sensitive conversations with maturity, a keen ability to pick up on team undercurrents, and a proactive approach to problem-solving. Whether its navigating tricky vendor negotiations, executing on-ground changes to office infrastructure, or driving performance management rituals, this role requires someone who can stay organized, responsive, and effective amidst moving parts. Grit, discretion, and a bias for action are key to success here.

• 5-6 years of experience

• managing HR systems

• project ownership mindset

• written and verbal communication skills

• discretion and confidentiality

• on-ground responsibilities

• Bachelors or Masters degree

• tech-first or product-based company

• managing employee engagement programs

• designing and implementing policies

• present insights to leadership

• performance review cycles, L&D programs, or compensation benchmarking

• stakeholder management

• Competitive salary and benefits, including family insurance coverage, free health teleconsultations, and learning/upskilling budgets

• Equity in the company

• Flexible hours and a hybrid work setup

• Unlimited PTO

• Opportunity to grow with a fast-scaling company transforming a large market